Summary
Overview
Work History
Education
Skills
Timeline
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Von Rafael Langbid

Tagbilaran, Bohol,BOH

Summary

Dynamic Customer Service Representative with a proven track record at Ibex, where I enhanced customer satisfaction and resolved technical issues through critical thinking and comprehensive product knowledge. Excelled in customer relations and computer proficiency, Always bringing support to the team as much as possible. Actively pursued additional training to excel in customer service and problem-solving abilities.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Ibex
Tagbilaran, Bohol, Philippines
09.2023 - Current
  • Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Collaborated with team members to share best practices and improve overall team performance in meeting targets.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Approved and terminated customer contracts upon request.
  • Sought ways to improve processes and services provided.

Education

High School Diploma -

Holy Name University
Tagbilaran City Bohol, Philippines
03.2015

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Call center experience
  • Computer Proficiency

Timeline

Customer Service Representative

Ibex
09.2023 - Current

High School Diploma -

Holy Name University
Von Rafael Langbid