Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
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Vone Ronnel A. de ramos

Vone Ronnel A. de ramos

Pasig city

Summary

Friendly Technical Support Representative with a strong focus on helping customers maximize product impact and usability. Known for delivering amiable, clear, and patient responses to all customer queries while consistently resolving issues in a timely manner. Committed to enhancing user satisfaction, building trust, and supporting long-term customer loyalty across all supported products.

Overview

15
15
years of professional experience

Work History

IT Support Specialist

IT Link
Makati city
01.2025 - Current
  • Provided technical support for hardware and software issues across multiple platforms.
  • Diagnosed and resolved user-reported problems efficiently and effectively.
  • Maintained and updated IT documentation for troubleshooting and procedures.
  • Managed inventory of IT equipment, ensuring availability for staff needs.
  • Assisted customers with various types of technical issues via email, live chat, and telephone.
  • Implemented security protocols to safeguard sensitive data on servers.

Sports Analyst

Chromelab Technology Inc.
Makati city
03.2021 - 12.2024
  • Data Analyst, Decision Making
  • Analyzed sports data to identify trends and performance metrics.
  • Collaborated with teams to develop strategic game plans and player evaluations.
  • Presented analytical findings to management for decision-making purposes.
  • Monitored live games to provide real-time insights and commentary.
  • Maintained an up-to-date knowledge base on current trends in sports analytics research.

Operation Assistant Team Leader

Tri7 Solutions Incorporation
Makati city
04.2017 - 03.2019
  • Handling man power, System Quality Assurance, Man power Schedule, Gather Data, Data Analyst, Decision Making for the department.
  • Supported team leaders in project planning and execution at Tri7 Solutions.
  • Organized team meetings to discuss project updates and address concerns.
  • Maintained documentation of team activities and procedures for reference.
  • Resolved conflicts within the team to promote a positive work environment.
  • Trained new team members, tracked current team members' skills achievement, verified safe operating practices and reported and analyzed work-related injuries.

Operation Junior Supervisor

Wise Knight Technology Incorporation
Makati city
07.2010 - 04.2017
  • Supervised daily operations, ensuring efficient workflow and task completion.
  • Trained new staff on company policies and safety procedures.
  • Coordinated team schedules to optimize resource allocation and coverage.
  • Monitored performance metrics to identify areas for improvement.
  • Facilitated communication between departments to enhance collaboration efforts.
  • Handled escalated customer inquiries in a professional manner.
  • Developed strategies to improve customer service standards across departments.

Education

Bachelor of Science - Information Technology

Cagayan State University (CSU-Sanchez Mira)
Sanchez Mira Cagayan Valley
03.2010

Skills

  • Technical support
  • Hardware troubleshooting
  • Software installation
  • Data analysis
  • Security protocols
  • Customer relationship management
  • Documentation management
  • Team collaboration

Hobbies and Interests

  • Editing Photo
  • Editing video

Languages

Filipino
First Language
English
Intermediate (B1)
B1

Timeline

IT Support Specialist

IT Link
01.2025 - Current

Sports Analyst

Chromelab Technology Inc.
03.2021 - 12.2024

Operation Assistant Team Leader

Tri7 Solutions Incorporation
04.2017 - 03.2019

Operation Junior Supervisor

Wise Knight Technology Incorporation
07.2010 - 04.2017

Bachelor of Science - Information Technology

Cagayan State University (CSU-Sanchez Mira)

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Vone Ronnel A. de ramos