Von Derick Arevalo

• Handled escalated customer concerns with empathy and critical thinking.
• Delivered out-of-the-box resolutions to meet unique customer needs.
• Collaborated with team managers and operations managers to address daily challenges and implement effective action plans.
• Participated in calibrations to ensure consistency in service quality and execution of strategic goals.

Chat Support Specialist

• Resolved customer inquiries via messaging platforms.
• Provided support across account issues, device purchases, billing, and troubleshooting.
• Maintained service quality standards and ensured customer satisfaction.

Call Support Specialist

• Assisted customers with general inquiries and troubleshooting through inbound calls.
• Provided clear and effective solutions in a fast-paced environment.