Rosanna Kalubiran
Cagayan de Oro,Philippines
Summary
Hospitality professional with a solid background in customer service and food and beverage operations. Experience as a Junior Barista specializing in beverage crafting and as a Junior Restaurant Steward enhancing dining experiences. Maintains cleanliness and efficiency as a Room Attendant in prestigious establishments. Proficient in cash handling, menu knowledge, and food safety protocols while delivering personalized service and fostering positive guest interactions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Junior Barista
Bigby's Restaurant Cafe
Cagayan de Oro, Philippines
05.2025 - 11.2025
- Crafted and served espresso-based and brewed beverages to meet café standards and customer satisfaction.
Junior Restaurant Steward
P&O Australia Cruises
Sydney, Australia
11.2023 - 06.2024
- Guided guests in food selection, enhancing dining experience and ensuring satisfaction.
- Prepared coffee for all officers, contributing to overall service quality aboard cruise ship.
Room Attendant
Ultrawinds Mountains Resort
Cagayan de Oro, Philippines
11.2022 - 01.2023
- Maintained high standards by cleaning guest rooms and changing linens efficiently.
- Organized and managed linen trolley to ensure neatness and accessibility.
Front Desk Receptionist
Mallberry Suites Business Hotel
Cagayan de Oro, Philippines
11.2019 - 10.2022
- Handled booking reservations via phone, email, and in-person with high accuracy and attention to detail.
- Greeted guests upon arrival, provided check-in assistance and directed to rooms efficiently.
- Responded to guest complaints with empathy, offering practical solutions to enhance their stay.
Room Attendant
Hotel Lorenza
Tacloban, Philippines
10.2014 - 11.2016
- Sustained high cleanliness and hygiene standards in guest rooms through diligent adherence to strict protocols.
Room Attendant
La Carmela De Boracay
kalibo, Aklan, Philippines
02.2015 - 05.2015
- Worked efficiently under tight schedules to prepare rooms for new guests timely.
Room Attendant- OJT
La Carmela de Boracay
kalibo, Aklan, Philippines
10.2013 - 04.2014
- Adapted cleaning techniques for different room types and guest preferences.
Food and Beverage Attendant- OJT
The Palms
kalibo, Aklan, Philippines
04.2013 - 06.2013
- Advised on menu options based on allergies and preferences.
- Prepared and served beverages, including cocktails and coffees, adhering to precise recipes for consistent quality.
Education
Bachelor of Science - Hotel Restaurant Management
Northwestern Visayan Colleges
Kalibo, Aklan2014
Skills
- Customer service
- Cash handling
- Menu knowledge
- Food safety
Languages
English
Intermediate
B1
Certification
Barista NCII
Hobbies and interests
- Latte Arts
Additional Information
- Passport-2035
- Seamans Book-2032
- Basic Training-2028
- Ship Security Awareness Training and Seafarers with Designated Security Duties
Timeline
Junior Barista
Bigby's Restaurant Cafe
05.2025 - 11.2025
Junior Restaurant Steward
P&O Australia Cruises
11.2023 - 06.2024
Room Attendant
Ultrawinds Mountains Resort
11.2022 - 01.2023
Front Desk Receptionist
Mallberry Suites Business Hotel
11.2019 - 10.2022
Room Attendant
La Carmela De Boracay
02.2015 - 05.2015
Room Attendant
Hotel Lorenza
10.2014 - 11.2016
Room Attendant- OJT
La Carmela de Boracay
10.2013 - 04.2014
Food and Beverage Attendant- OJT
The Palms
04.2013 - 06.2013
Bachelor of Science - Hotel Restaurant Management
Northwestern Visayan Colleges