Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
Von Aries Cañete

Von Aries Cañete

Service Desk IT
Taytay, Rizal

Summary

Customer service professional with six years in the BPO industry, driving team success and addressing diverse customer issues effectively. Focused on continuous improvement and skill enhancement, ready for advancement. Strengths include building positive relationships and meeting performance targets in high-pressure environments.

Overview

3
3
Languages
4
4
years of professional experience

Work History

Technical Support Specialist

PAR - Ibex co.
06.2025 - Current
  • IT assistance at POS terminal
  • delivering prompt resolutions for network challenges or equipment.
  • collaborative team member for knowledge base site.
  • can address network challenges
  • Proficient in SaaS platform administration, user lifecycle management, and system configuration.
  • Subject Matter Expert (SME): Best for highlighting that the author has deep, authoritative knowledge on the topic.
  • Proficient in optimizing, troubleshooting, and navigating the Windows ecosystem to enhance operational efficiency.

Associate

Valor Global Inc. - T-Mobile
07.2023 - 06.2025
  • Agent level - with good communication skill and hitting the goal for the
  • Participate always at the ranking
  • Resilient, Thrive and Unflappable
  • Assistant Coach Candidate

Associate

Telus International - Air BNB / Mastercard
05.2023 - 07.2023
  • Training as an associate in AirBNB for 3 days
  • Training as an associate in Mastercard after AirBNB

Associate

Results Manila
02.2023 - 05.2023
  • Work as an associate for 3 months and floating for a month
  • Never been late and always early from break
  • Participate also at ranking

Associate

Sterling Global
01.2022 - 12.2022
  • Assisted customers with inquiries and transactions for 6 months.
  • After becoming a back office support/mentor for another 5 months
  • Nominated for team lead position based on performance and leadership potential.

Education

No Degree - IT Computer Studies

TESDA
Taytay
04.2001 -

High School Diploma -

Manuel I Santos MNHS
Taytay, Philippines
04.2001 -

Skills

Technical Troubleshooting

Remote support

Remote IT implementation

Troubleshooting techniques

Excel

Communication

Customer Engagement

Writing

Technical troubleshooting

Interests

Guitar, Motorcycle, Gaming

Timeline

Technical Support Specialist

PAR - Ibex co.
06.2025 - Current

Associate

Valor Global Inc. - T-Mobile
07.2023 - 06.2025

Associate

Telus International - Air BNB / Mastercard
05.2023 - 07.2023

Associate

Results Manila
02.2023 - 05.2023

Associate

Sterling Global
01.2022 - 12.2022

No Degree - IT Computer Studies

TESDA
04.2001 -

High School Diploma -

Manuel I Santos MNHS
04.2001 -
Von Aries CañeteService Desk IT