Vladimir Villesis

• Resolve customer complaints via phone, email, mail or social media
• Use telephones to reach out to customers and verify account information
• greet customers warmly and ascertain problem or reason for calling.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Maintained energy and enthusiasm in fast-paced environment.

• Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance. Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour.
• Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
• Coordinates with the suppliers as they deliver the food product orders like take away cups, coffee, milk, and other ingredients.
• Maintaining a fully stocked inventory and ordering food supplies as needed
• Overseeing team members performance; Scheduling Trainings and Performance evaluation i.e. drinks preparation and proper use of equipment
• Monitor compliance with the food safety and hygiene regulations.

Completed the Management Development Program 1 & 2. (May 2018)

Serve Safe International Passer (April 2018)

• Delegates task to team member and supervise their performance.
• Training and scheduling; Handled training and seminars of new hire Team Member, Training, and verification through the help of Team Captain and Kitchen Supervisor.

• Interact with customers to provide and process information and determine issue by evaluating and analyzing the symptoms.
• Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more
• Deliver service and support to end users using and operating automated call distribution phone software, via remote connection or over the internet.

Appointed as Supervisor under Target Retail Account (October – December 2016)

• Supervisor: Monitoring and evaluating agent performance, providing learning and coaching opportunities and taking corrective actions, if necessary.
• Answering agent questions regarding best practices or difficult calls, ensuring agents understand and comply with all call center objectives, performance standards and policies.
• Customer Service Representative: Help with target online shopper, Place, and track customers order, escalate unresolved issues to the appropriate internal teams.
• Document knowledge in the form of solution articles, troubleshoot problems and provide the right resolutions for the customer.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Conducted employee evaluations to provide feedback and set expectations for future job performance.

• In-charges of delivery; Monitor Team member on the delivery to ensure the quality and completeness of the delivery.
• Delegates task to team member and supervise their performance.
• Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
• Supervised all areas of restaurant to keep it clean and well-maintained.

Completed the Management Development Program 1 (March 2018)

Job Description / Duties and Responsibilities:

• In-charges of delivery; Monitor Team member on the delivery to ensure the quality and completeness of the delivery.
• Delegates task to team member and supervise their performance.

Appointed as Target Mentor

Appointed as Seasonal Team Leader

• Assists management with hiring processes and new team member training.
• Assists management with hiring processes and new team member training. Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance. Communicates deadlines and sales goals to team members.
• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Updated account information to maintain customer records.
• Recommended products to customers, thoroughly explaining details.

Completed Mentoring Program (2nd Shift)

Gold award (Top Performer)

• Raise funds needed to run PWNA's Food, Education and Animal Welfare programs for Native Americans residing in the poorest, far and isolated Reservations located in the South West and Northern Plains of the United States.
• Led projects and analyzed data to identify opportunities for improvement.
• Onboarded new temps by entering employee information into systems.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Pioneer Award for KRR Shell N.L.E.X. 2010

Best in Front of the House 2011

Best in Back of the House 2011

Certified in all restaurant stations, Dining, Frontline, Grill, Utility, Food Preparations, Stocks, and inventory.

• Keep work areas, such as food preparation areas and guest areas clean and organized.
• Stock work and guest areas with needed supplies, such as napkins, condiments and cleaning supplies, and notify management when inventory levels begin to run low.
• Consistently follow standard preparation of food in accordance to food safety and Standard operating procedure.
• In- charge of store training of new hired managers and team members.
• Pursued learning opportunities to advance knowledge and take on leadership position.
• Contributed to team success by completing jobs quickly and accurately.
• Developed strong cooperative relationships with coworkers and managers.
• Inspected equipment and conducted basic repairs to keep machinery operational.

Appointed as Crew in Charge for Sta. Maria Outlet

• Prepare and serve food for the customers, process payments, and ensure great customer experience.
• Report to Area supervisor for stocks and outlet concern such as near expiry products, stocks transfer, correct inventory, and secure deposits of sales during sales pick-ups.
• Talked with customers about project specifications, budgets and timelines for top-notch customer service.
• Took orders, prepared meals and collected payments.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Assisted other team members to achieve goals.