Vladibeth Santos

• Responded to customer requests for products, services, and company information.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
• Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.

• Contributed to workplace safety initiatives by following established protocols and reporting potential hazards promptly.
• Working on production lines making pizza bases, dough balls and ready-made pizzas.
• · Packing products into boxes and stacking them onto pallets, carts, or trolleys.
• · Checking products to ensure they meet quality standards.
• Performing fast-paced assembly and packing work and meeting production deadlines or targets.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Completes operational requirements by scheduling and assigning employees and following up on work results.
• Call clients and inform them about the schedule of services that they require.
• Hire support workers.
• Proctoring certification exams.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
• Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.

• Ensure project fund should be used on intended purposes, supported by approved site cash and check disbursement vouchers.

• Responsible in monitoring and preparing change order request for reimbursement.
• Preparation of JV Timesheet and Manhour Summary Report for MOC submission.
• Prepares purchase orders by verifying specifications and price, obtaining recommendations from suppliers for substitute items and obtaining approval from requisitioning department.
• Prepares SAP/SES, MIGO and accounting reports.

• Followed all company policies and procedures to deliver quality work.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Monitoring of Daily Sales
• Checking of Accounting Reports and Daily Sales Reports.
• Makes Reservations and issues tickets among passengers availing domestic trips.
• Accommodates passengers’ inquiries on schedules and fares.
• Handles money transfers or remittances and documents or cargo deliveries.