joy angeli segocio
iloilo city,philippines
Summary
Processes billing enquiries and prescription insurance claims with accuracy and attention to detail. Handles customer complaints and product issues by providing step-by-step solutions that restore confidence and resolve concerns quickly. Delivers reliable telephone support through patience, clear communication and a steady approach.
Overview
6
6
years of professional experience
Work History
Call Centre Agent
sagility
iloilo city, philippines
02.2023 - 12.2026
- Processed patient billing inquiries, clarified charges and facilitated swift resolution of discrepancies.
- Processed insurance claims for prescription medications, facilitating smooth transactions.
- Resolved customer issues by addressing their concerns and providing solutions. and quickly resolved customer issues regarding product sales and customer service problems.
- Managed customer complaints by maintaining composure and addressing concerns effectively. under pressure to handle customer complaints and solve problems.
Call Centre Agent
startek
iloilo city, philippines
04.2021 - 12.2021
- Managed complaints with calm, clear communication and problem-solving.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Handled customer concerns and escalated major issues to supervisor.
Education
Bachelor of Science - bachelor of elementary education
university of iloilo
iloilo city01-2021
Skills
- Call handling
- Billing inquiry processing
- Insurance claims processing
- Active listening
- Patient and calm
- Flexible
- Computer literate
- Customer support and complaint handling
- Polite phone etiquette
Timeline
Call Centre Agent
sagility
02.2023 - 12.2026
Call Centre Agent
startek
04.2021 - 12.2021
Bachelor of Science - bachelor of elementary education
university of iloilo