Vivilou Espinosa
Member Specialist
Siquijor,SIG
Summary
Dynamic Member Specialist with proven success at DCCCO Multipurpose Cooperative, enhancing member satisfaction through exceptional communication and relationship building. Skilled in database management and complaint handling, I consistently drove membership growth and retention by delivering outstanding customer service and resolving inquiries efficiently. Committed to fostering community engagement and positive experiences.
Overview
8
8
years of professional experience
Work History
Member Specialist
DCCCO Multipurpose Cooperative
07.2018 - Current
- Educated members on available benefits and resources, increasing utilization of services provided.
- Developed strong relationships with members, ensuring positive experiences for all members involved.
- Coordinated efforts with sales team to drive membership growth through outreach campaigns.
- Assisted in organizing events that fostered a sense of community among members.
- Handled sensitive member information, maintaining strict confidentiality at all times.
- Boosted member renewals by consistently providing exceptional customer service and support.
- Enhanced member satisfaction by promptly addressing and resolving inquiries and concerns.
- Managed membership database, ensuring accurate record-keeping and timely updates as needed.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Educated and engaged members with new cooperative products and services.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Verified customer identification and documentation for compliant transactions.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promptly responded to inquiries and requests from prospective customers.
- Identified and resolved discrepancies and errors in customer accounts.
Job Order/Casual Employee - Accounting Division
LGU Larena
04.2018 - 06.2018
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
Education
Bachelor of Science - Business Administration Major Management Acctg.
Siquijor State College
Larena, Siquijor 04.2001 -
Skills
Data entry proficiency
Client retention strategies
Exceptional communication
Cross-selling
Customer service
Complaint handling
Sales strategy
Strong interpersonal skills
Document processing
Relationship building
Product sales
Account management
Product recommendations
Service upselling
Database management
Database maintenance
Computer skills
Problem-solving
Microsoft office
Problem-solving skills
Timeline
Member Specialist
DCCCO Multipurpose Cooperative
07.2018 - Current
Job Order/Casual Employee - Accounting Division
LGU Larena
04.2018 - 06.2018
Bachelor of Science - Business Administration Major Management Acctg.
Siquijor State College
04.2001 -