MARK BRYAN VILLAPANDO
San Pascual
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Dedicated Driver skilled in navigating high-traffic routes and rerouting when necessary to maintain efficiency and timeliness. Commended for managing schedules and adapting to variables such as traffic delays and detours. Offering 4 years of transportation experience.
Overview
12
12
years of professional experience
Work History
DRIVING STAFF / MESSENGER
A.B.M.P Law Office and Notary Services | ABMP Law Office
07.2019 - Current
- Transported clients to events and programs according to activity schedule
- Inspected vehicle before and after every trip to assess performance and maintenance requirements.
- Maintained a safe driving record while adhering to strict company policies and traffic laws.
- Managed time efficiently in order to complete all tasks within deadlines.
- Safeguarded confidential documents during transportation, maintaining the highest level of discretion and professionalism at all times.
- Handled cash transactions with accuracy when collecting payment from customers upon delivery completion.
DINING STAFF
Lemery Food Corporation (Franchise of Chowking Food Corporation)
02.2017 - 12.2017
- Cross-trained in other kitchen positions to support team and meet customer needs
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Enhanced customer satisfaction by efficiently taking and serving meal orders with a friendly demeanor.
- Assisted in maintaining a clean and organized dining area for an enjoyable guest experience.
SERVICE CREW/ MANPOWER TRAINOR
McDonald's Yasmin Riyadh Saudi Arabia
04.2013 - 06.2015
- Recognized for exemplary performance through employee awards or commendations on several occasions.
- Verified freshness of food and ingredients by checking for quality, keeping track of new and expired items and rotating stock.
- Monitored inventory and promptly reported food items requiring reorder.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
- Trained contracted employees on specific tasks, monitoring work for safety, efficiency and overall project progress.
SERVICE CREW
Pan Pacific Food Services Inc. (Franchisee of Mang Inasal Philippines Inc.)
05.2012 - 02.2013
- Restocked supplies, removed trash and cleaned areas
- Kept customer and food preparation areas clean and well-organized.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Operated kitchen equipment safely and efficiently, minimizing accidents and downtime.
Education
PIPEFITTING -
Technical Education And Skills Development Auth., Regional Training Center Batangas City
Batangas City, PH10.2011
High School Diploma -
BAYANAN NATIONAL HIGH SCHOOL
SAN PASCUAL, BATANGAS03.2009
Skills
- Punctual and Reliable
- Relationship Management
- Valid Driver's License
- Clean Driving Record
- Safe Driving Techniques
- Vehicle Maintenance
- Staff Training
- Service Oriented
- Effective Communication
- Food Safety Standards
- Team Leadership
- Inventory Management
Accomplishments
CREW TRAINER DEVELOPMENT PROGRAM CLASS #2
COMPANY: McDonald's Training Department
ADDRESS: Riyadh, Saudi Arabia
DATE: May 14, 2024
Languages
English
Upper intermediate (B2)
Timeline
DRIVING STAFF / MESSENGER
A.B.M.P Law Office and Notary Services | ABMP Law Office
07.2019 - Current
DINING STAFF
Lemery Food Corporation (Franchise of Chowking Food Corporation)
02.2017 - 12.2017
SERVICE CREW/ MANPOWER TRAINOR
McDonald's Yasmin Riyadh Saudi Arabia
04.2013 - 06.2015
SERVICE CREW
Pan Pacific Food Services Inc. (Franchisee of Mang Inasal Philippines Inc.)
05.2012 - 02.2013
PIPEFITTING -
Technical Education And Skills Development Auth., Regional Training Center Batangas City
High School Diploma -
BAYANAN NATIONAL HIGH SCHOOL
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