Experienced with maintaining accurate records and overseeing control systems. Utilizes organizational and analytical skills to enhance workflow efficiency. Track record of ensuring compliance and accuracy through meticulous documentation.
Overview
14
14
years of professional experience
Work History
Work Control Clerk
US Embassy, Philippines Manila
08.2014 - Current
Acts as primary contact for all maintenance work order requests and coordinates with the requester and responsible parties
Inputs and coordinates accomplishment of needed work with staff, customers, other sections and contractors
Manages the customer service function at the Facilities Management Office to ensure customer satisfaction, efficient resolution or internal/external concerns and service results
Manages the team of customer service help desk. Handles customer inquiries and provides information to customers
Acts as coordinator in connection with maintenance and repair requests. Acts as the primary liaison between the requester and responsible parties for all work order requests
Reviews and checks bills, service report and work costs
Coordinates with sub-cashier for availability of funds and ensures funds are available prior to scheduling of work to the contractors
Prepares purchase and petty cash requests and submits to Procurement Section
Manages database files in the Work Orders for GMMS program
Receives written and verbal requests for services and ascertains all the necessary information to determine whether the work is a landlord, contractor/vendor or embassy responsibility
Tracks the status of work orders and provides support and regular updates to the requester and management
Works closely with Facility Management Supervisors to evaluate changes in maintenance service procedures and processes.
Technical Coordinator – Engineering Department
Essensa East Forbes Condominium (US Embassy Manila Owned some units)
08.2012 - 08.2014
Answering and responding to Tenant/Owner calls and mails relating to their technical issues
Acts as primary contact for all maintenance/technical job request
Coordinates with the Owner/Tenant and responsible parties
Ensuring conformity of the established procedures and guidelines
Diagnosing and/or clarifying and/or resolving support requests to ensure customer satisfaction, efficient resolution and service result
Recording all calls and questions relating to technical problems in the internal call database
Seeking appropriate guidance for more complex matters
Manages database files in the complaints/job request (Encoding)
Providing technical support to technicians in resolving and troubleshooting technical problem
Assisting with the maintenance, operation and updating databases
Prepares and makes quotations for the job request of the Owner/Tenant
Prepares purchase and petty cash request and submit to the Administration Office.
Tracks status of job request and provide support and regular updates to the Tenant/Owner
Makes advisories, reports and liquidate materials purchased
Perform other duties when assigned
Credit Documentation Assistant
Metrobank Plaza
11.2011 - 04.2012
Monitoring expiring key credit/loan documents
Recording of documentary deficiencies and preparation of reports for monitoring/control purposes
Validate loan and collateral documents for completeness and maintains an updated inventory and electronic records of said documents.
Validate, retrieve loan and collateral documents requested for release and performs electronic archiving of these document
Customer Lending Group Department
Education
Bachelor of Secondary Education - Computer
Rizal Technological University
03-2011
Skills
Filing systems
Report generation
Analytical skills
Presentation skills
Operations management
Team supervision
Quality control
Excellent problem-solving skills
Workflow Analysis
Customer service
References
Charmaine, Canete, Petron IT Team Leader, 09175672988, San Miguel Corporation
Senior Facilities Manager at Jones Lang LaSalle Assigned British Embassy ManilaSenior Facilities Manager at Jones Lang LaSalle Assigned British Embassy Manila
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