Vivien Dianne B. Carpio
Pasig, Metro Manila,00
Summary
Experienced with maintaining accurate records and overseeing control systems. Utilizes organizational and analytical skills to enhance workflow efficiency. Track record of ensuring compliance and accuracy through meticulous documentation.
Overview
14
14
years of professional experience
Work History
Work Control Clerk
US Embassy, Philippines Manila
08.2014 - Current
- Acts as primary contact for all maintenance work order requests and coordinates with the requester and responsible parties
- Inputs and coordinates accomplishment of needed work with staff, customers, other sections and contractors
- Manages the customer service function at the Facilities Management Office to ensure customer satisfaction, efficient resolution or internal/external concerns and service results
- Manages the team of customer service help desk. Handles customer inquiries and provides information to customers
- Acts as coordinator in connection with maintenance and repair requests. Acts as the primary liaison between the requester and responsible parties for all work order requests
- Reviews and checks bills, service report and work costs
- Coordinates with sub-cashier for availability of funds and ensures funds are available prior to scheduling of work to the contractors
- Prepares purchase and petty cash requests and submits to Procurement Section
- Manages database files in the Work Orders for GMMS program
- Receives written and verbal requests for services and ascertains all the necessary information to determine whether the work is a landlord, contractor/vendor or embassy responsibility
- Tracks the status of work orders and provides support and regular updates to the requester and management
- Works closely with Facility Management Supervisors to evaluate changes in maintenance service procedures and processes.
Technical Coordinator – Engineering Department
Essensa East Forbes Condominium (US Embassy Manila Owned some units)
08.2012 - 08.2014
- Answering and responding to Tenant/Owner calls and mails relating to their technical issues
- Acts as primary contact for all maintenance/technical job request
- Coordinates with the Owner/Tenant and responsible parties
- Ensuring conformity of the established procedures and guidelines
- Diagnosing and/or clarifying and/or resolving support requests to ensure customer satisfaction, efficient resolution and service result
- Recording all calls and questions relating to technical problems in the internal call database
- Seeking appropriate guidance for more complex matters
- Manages database files in the complaints/job request (Encoding)
- Providing technical support to technicians in resolving and troubleshooting technical problem
- Assisting with the maintenance, operation and updating databases
- Prepares and makes quotations for the job request of the Owner/Tenant
- Prepares purchase and petty cash request and submit to the Administration Office.
- Tracks status of job request and provide support and regular updates to the Tenant/Owner
- Makes advisories, reports and liquidate materials purchased
- Perform other duties when assigned
Credit Documentation Assistant
Metrobank Plaza
11.2011 - 04.2012
- Monitoring expiring key credit/loan documents
- Recording of documentary deficiencies and preparation of reports for monitoring/control purposes
- Validate loan and collateral documents for completeness and maintains an updated inventory and electronic records of said documents.
- Validate, retrieve loan and collateral documents requested for release and performs electronic archiving of these document
- Customer Lending Group Department
Education
Bachelor of Secondary Education - Computer
Rizal Technological University
03-2011
Skills
- Filing systems
- Report generation
- Analytical skills
- Presentation skills
- Operations management
- Team supervision
- Quality control
- Excellent problem-solving skills
- Workflow Analysis
- Customer service
References
- Charmaine, Canete, Petron IT Team Leader, 09175672988, San Miguel Corporation
- Renalyn, Calara, Administrative Assistant, 0927-7296121, Imerch Corp
PERSONAL INFORMATION
- Birthday: February 6, 1990
- Birthplace: Mandaluyong City
- Citizenship: Filipino
- Civil Status: Married
Timeline
Work Control Clerk
US Embassy, Philippines Manila
08.2014 - Current
Technical Coordinator – Engineering Department
Essensa East Forbes Condominium (US Embassy Manila Owned some units)
08.2012 - 08.2014
Credit Documentation Assistant
Metrobank Plaza
11.2011 - 04.2012
Bachelor of Secondary Education - Computer
Rizal Technological University