VIVIAN LAJO AMOR
Socorro City
Summary
Dynamic professional with extensive experience in project administration and quality assurance at Toshiba. Proven ability in failure analysis and customer care, enhancing product quality and client satisfaction. Skilled in utilizing test and measuring equipment, I excel in driving process improvements and fostering effective communication with clients and team members.
Overview
26
26
years of professional experience
Work History
A2BHQ Project Administrator / Virtual Assistant
A2BHQ
02.2023 - 03.2025
- Assist and email clients
- Monitor and follow up project assigned to smooth process flow
- Made documentation process flow needed in project
- Assist encoding in forms for project success
- Smartsheets reports
- Formulas and dashboard
CIGNAL Dealer Assistant
ROSEVIC CIGNAL TV DEALER
La Carlota City
05.2015 - 01.2023
- Assist and email customer’s documents for new subscription of prepaid and postpaid accounts
- Loading and activating accounts
- Repair, checking and updating CIGNAL units
- Informing customers for system maintenance of CIGNAL
- Attending customer’s inquiries
Technical Staff 3 (Quality Assurance)
TOSHIBA INFORMATION EQUIPMENT (PHILS.) INC.
Calamba
10.2009 - 01.2014
Technical Staff 2 (Quality Assurance)
TOSHIBA STORAGE DEVICE (PHILIPPINES),INC.
Calamba
08.2003 - 01.2009
Technical Staff 1 (Product Quality Assurance)
FUJITSU COMPUTER PRODUCTS CORPORATION of the PHILIPPINES
Calamba
08.1999 - 01.2003
- In-charge for failure analysis of major in –process failures of hard disk drives at test line and issue investigation reports/countermeasures plans to concerned sections for quality improvement
- Formulate/design and revised diagnosis flowcharts and provide repair procedure for different failures of hard disk drives to promote effective product quality
- In-charge to supervised operators in quality improvements thru effective analysis and determination of failures for immediate countermeasures
- Support in costumer and in-process evaluation tests and har disk drive characteristic measurements for first lot confirmation of new product models
- In-charge for Special Investigation ,Yield and Product Quality Improvements , coordinating to other section thru issuance of Fault Notice
- In-charge to conduct and assure training course on first and second level failure analysis for newly endorsed engineers ,technicians and operators
- In-charge of Critical errors and provide Investigation and countermeasures
- In-charge in set-up, maintenance and calibration of all FA tools/ equipment’s to assure efficiency/accuracy in measuring and gathering data’s
Education
Bachelor of Science - Electrical Engineering Technology
Technological University of the Philippines – Visayas
01.1999
Skills
- Project Administration
- Virtual Assistance
- Failure Analysis
- Electrical Testing
- Test/Measuring Equipment
- Logic Electronics
- Industrial Electronics
- Customer Care
- Computer Skills
- Operating Systems
- Application Software
Training Seminars
- OHSAS 18001 Orientation, 07/29/03, Fujitsu Computer Products Corp. of the Phils.
- Wrist Strap Checking Orientation, 06/18/03, Fujitsu Computer Products Corp. of the Phils.
- ISO 9001:2000 version, 05/15/02, Fujitsu Computer Products Corp. of the Phils.
- Tektronix TDS 7000 Series Digital Phosphor Oscilloscope, 02/14/01, Fujitsu Computer Products Corp. of the Phils.
- Common Technical Training for Supervisor, Engineer’s, Technician, 03/17/99, Fujitsu Computer Products Corp. of the Phils.
- Company Orientation and Basic Training, 03/15/99
- On-the-Job Training II, Central Azucarera De La Carlota, 04/27/98 - 06/05/98
- On-the-Job Training I, ABS-CBN Bacolod, 04/28/97 - 06/06/97
Areas Of Effectiveness
- Project Administrator/Virtual Assistant
- Failure Analysis
- Test/Measuring Equipment
- Logic/Industrial Electronics
- Customer Care
- Computer Skills
References
Available upon request
Position Applied
Technical Support Representative/Virtual Assistant
Personal Information
- Age: 46
- Height: 5' 4"
- Weight: 130 Lbs
- Date of Birth: 02/11/79
Timeline
A2BHQ Project Administrator / Virtual Assistant
A2BHQ
02.2023 - 03.2025
CIGNAL Dealer Assistant
ROSEVIC CIGNAL TV DEALER
05.2015 - 01.2023
Technical Staff 3 (Quality Assurance)
TOSHIBA INFORMATION EQUIPMENT (PHILS.) INC.
10.2009 - 01.2014
Technical Staff 2 (Quality Assurance)
TOSHIBA STORAGE DEVICE (PHILIPPINES),INC.
08.2003 - 01.2009
Technical Staff 1 (Product Quality Assurance)
FUJITSU COMPUTER PRODUCTS CORPORATION of the PHILIPPINES
08.1999 - 01.2003
Bachelor of Science - Electrical Engineering Technology
Technological University of the Philippines – Visayas
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