Viva Leidzen Marmeto
CAVITE
Summary
Trustworthy Assistant with years of practical experience and dedicated work ethic. Works with clients to determine requirements and provide excellent service. Personable team member experienced in crafting specialty coffee and teas and providing superior customer service. Fluent in range of coffee beans, origins and blends. Dedicated to providing unique service to coffee enthusiasts in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Head Barista
Sunlight Ecotourism Resort
12.2023 - Current
- Optimized workflow processes for increased productivity during peak hours, minimizing wait times for customers.
- Created innovative, seasonal latte art, reflecting trends and demands to excite and engage customers.
- Cleaned and maintained coffee equipment and machinery regularly, minimising faults and maximising performance.
- Worked on recipe and blend adaptations, regularly updating varied drinks menus to maintain customer interest.
Head Barista
Bakehouse Ortigas Shangri-La The Fort
10.2022 - 12.2023
- Recruited and coached junior baristas, training to deliver faultless service and quality coffee.
- Resolved customer disputes with tact and professionalism.
- Carried out thorough team briefings on current brews and blends, enabling consistently knowledgeable, professional coffee service.
- Provided speciality coffee service, maintaining unabated passion and knowledge of products and trends to optimise customer experiences.
Butler Assistant
Playa Ignacio Resort
05.2021 - 06.2022
- Maintained outstanding customer relationships by providing high-quality cleaning service.
- Prepared variety of meals for customers, completing according to preferences and dietary needs.
- Helped families by running errands during workday to pick up shopping, drop off mail and walk pets.
Barista
Rustan's Coffee Corporation
09.2019 - 11.2020
- Greeted and connected with every customer, recommending drinks and pastries.
- Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.
- Provided customers with product details such as coffee blends and preparation descriptions.
- Described menu items to customers and suggested products based on stated preferences.
Housekeeping Attendant
Sheraton Manila Bay
05.2018 - 01.2019
- Kept beds clean and refreshed by changing bed linen and fluffing pillows after use.
- Replaced items such as soap, shower wash, shampoo, tea and coffee after customer use.
Waiter Trainee
Pedro N Coi
07.2017 - 11.2017
- Met schedule using excellent planning and coordination skills.
- Exceeded goals through effective prioritisation and consistent work ethic.
Education
Bachelor of Science - Hospitality Management
Adamson University
Manila, PhilippinesSkills
- Team Supervision
- Training and Development
- Employee Management
- Goal-Oriented
- Food Safety Compliance
- POS System Operation
Certification
- Filipino Brand of Service Excellence
- Partner of the Quarter at Starbucks NAIA 1 2020
- TOBY'S Coffee training 2023
- AMADEUS E LEARNING - RESERVATION
Refference
John Sanchez
Master Brewer / Bar Supervisor
Sunlight Eco Tourism Resort
09272613221
April Vicente
Supervisor
Service Leader
Shangri-La The Fort
+63 905 868 4478
castilloapril18@gmail.com
Essa Matuguinas
09992005410
Outlet Manager
Shangri-La the fort
Crissy Gregorio Rosales
09153551196
Supervisor
Starbucks NAIA T1
Timeline
Head Barista
Sunlight Ecotourism Resort
12.2023 - Current
Head Barista
Bakehouse Ortigas Shangri-La The Fort
10.2022 - 12.2023
Butler Assistant
Playa Ignacio Resort
05.2021 - 06.2022
Barista
Rustan's Coffee Corporation
09.2019 - 11.2020
Housekeeping Attendant
Sheraton Manila Bay
05.2018 - 01.2019
Waiter Trainee
Pedro N Coi
07.2017 - 11.2017
Bachelor of Science - Hospitality Management
Adamson University
- Filipino Brand of Service Excellence
- Partner of the Quarter at Starbucks NAIA 1 2020
- TOBY'S Coffee training 2023
- AMADEUS E LEARNING - RESERVATION
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