Vit Diana Cang
Customer Service Representative
Tanjay City
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Healthcare Customer Service Representative
Teletech Dumaguete
10.2022 - 01.2023
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Handled Number calls per day to address customer inquiries and concerns.
- Maintained excellent attendance record, consistently arriving to work on time.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
Customer Care Representative
Qualfon Dumaguete
01.2021 - 07.2022
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed high call volume with exceptional professionalism and efficiency.
Education
Bachelor of Science - BSCRIMINOLOGY
Negros Oriental State University
Bais, Tanjay City 08.2019 - 04.2021
High School Diploma -
DIAZ COLLEGE
TANJAY CITY 05.2001 -
Skills
Proficient verbal communication
Data entry proficiency
Call Documentation
Call center experience
First Call resolution
Active Listening
Timeline
Healthcare Customer Service Representative
Teletech Dumaguete
10.2022 - 01.2023
Customer Care Representative
Qualfon Dumaguete
01.2021 - 07.2022
Bachelor of Science - BSCRIMINOLOGY
Negros Oriental State University
08.2019 - 04.2021
High School Diploma -
DIAZ COLLEGE
05.2001 -
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