Virginia T. Villamina
Customer Service Representative
Caloocan City
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Hawaiian Airlines
06.2021 - Current
Customer Service Representative
Sitel Philippines
08.2018 - 08.2019
Travel Counsellor
Sparkle Ticketing Agency
06.2017 - 01.2018
Education
Bachelor of Science - Bachelor of Science in Tourism Management
Access Computer And Technical Colleges
Caloocan City, Metro Manila 04.2001 -
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Occidental Mindoro National High School
01.2012
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Tayamaan Elementary School
01.2009
Skills
Diligent and focused
Effective communication skills
Effective problem resolution
Responsive to new challenges
Prioritization and scheduling
Detail-oriented data management
Customer service expertise
References
Roy Dexter, Uy, Site Consultant Manager, +639453450480, VAU2V Business Consultancy Services
Training
- Amadeus Tools Navigation 2023
- Sabre Tools Navigation 2021
- Passengers Service Agent Training Program 2017
- Cookery NCII 2016
- Food and Beverage, Front Office and Housekeeping 2014
PERSONAL DATA
- Date of Birth: September 18, 1995
- Place of Birth: Brgy. Tayamaan, Mamburao, Occidental Mindoro
- Gender: Female
Solving Sudoku
Solving Sudoku gets me back on track whenever I'm overwhelmed.
Timeline
Customer Service Representative
Hawaiian Airlines
06.2021 - Current
Customer Service Representative
Sitel Philippines
08.2018 - 08.2019
Travel Counsellor
Sparkle Ticketing Agency
06.2017 - 01.2018
Bachelor of Science - Bachelor of Science in Tourism Management
Access Computer And Technical Colleges
04.2001 -
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Occidental Mindoro National High School
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Tayamaan Elementary School