Virginia Cubico
Managerial
Cordova Cebu
Summary
Accomplished Manager at Diver’s Code Corporation, adept in staff management and operations optimization, significantly enhancing customer satisfaction and team performance. Skilled in budgeting and negotiation, spearheaded improvement initiatives and professional development programs, resulting in a noticeable increase in efficiency and employee engagement across multiple roles.
Overview
12
12
years of professional experience
Work History
Manager
Diver’s Code Corporation
Panglao , Bohol
04.2023 - 10.2024
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Established team priorities, maintained schedules and monitored performance.
Telesales Team Leader
Ever Consumer Sales Inc.
Mandaue Cebu City
10.2020 - 04.2023
- Streamlined telesales processes for increased efficiency and higher call volume management.
- Enhanced customer satisfaction with proactive issue resolution and prompt followups.
- Collaborated closely with other departments to improve cross-functional communication and support.
- Led weekly meetings to review progress towards objectives while addressing roadblocks or challenges faced by individual agents.
- Developed strong relationships with key clients, ensuring their needs were consistently met.
- Recruited top talent for the telesales team by conducting thorough interviews and assessing candidate fitment with company values.
- Evaluated new software solutions aiming at enhancing productivity levels across all aspects of telephonic sales operations.
- Facilitated open communication channels between upper management, peers, subordinates, resulting in better decision-making processes throughout the organization.
- Analyzed sales data to identify trends, opportunities, and areas for improvement in team performance.
- Improved sales team performance by implementing effective training and coaching strategies.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
- Made average of 100 outbound and inbound calls per day.
Admin
Philchi Pilot Dive Inc.
Lapu-lapu, Cebu City
12.2016 - 05.2020
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Improved employee productivity with effective time management strategies for daily tasks.
- Developed effective improvement plans in alignment with goals and specifications.
Operation Manager
Dynamics Personnel Assistance Management
Cebu City
08.2014 - 12.2016
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Facilitated smooth collaboration between departments through clear communication channels.
- Increased profit by streamlining operations.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Supervisor
Meade Excellence Management Specialist Inc
Cebu City
06.2012 - 07.2014
- Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining harmonious working environment conducive to productivity.
- Enhanced communication within team by holding regular meetings and encouraging open dialogue among all members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Education
Primary -
Sabang Bao Elementary School
Ormoc City, Philippines High School Diploma -
Cordova Academy Catholic School
Cordova Cebu, Philippines Bachelor of Science - Business Administration
University of San Jose-Recoletos
Cebu City, Philippines Skills
Staff Management
Business administration
Operations management
Improvement initiatives
Sales and marketing
Team Leadership
Customer Relationship Management (CRM)
Multitasking
Professionalism
Human Resources Management
Timeline
Manager
Diver’s Code Corporation
04.2023 - 10.2024
Telesales Team Leader
Ever Consumer Sales Inc.
10.2020 - 04.2023
Admin
Philchi Pilot Dive Inc.
12.2016 - 05.2020
Operation Manager
Dynamics Personnel Assistance Management
08.2014 - 12.2016
Supervisor
Meade Excellence Management Specialist Inc
06.2012 - 07.2014
Primary -
Sabang Bao Elementary School
High School Diploma -
Cordova Academy Catholic School
Bachelor of Science - Business Administration
University of San Jose-Recoletos