VIRGILIO P. AZUSANO Jr.
Valenzuela City,00
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
19
19
years of professional experience
Work History
Waiter / Server
CACAO AND MORE (Food Business Trading)
08.2021 - 10.2023
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Customer Service Representative
CONCENTRIX
11.2020 - 04.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Supervisor
DR. WINE MANILA (Le Bistro Vincent Inc.)
09.2017 - 08.2020
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Waiter - Supervisor
BARCINO WINE & RESTO BAR (Tarraco Group Inc.)
06.2012 - 08.2017
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
KFC Production Crew
ELIXER MULTI-PURPOSED COOPERATIVE
10.2007 - 03.2008
- Improved production efficiency by training crew members on best practices and proper equipment usage.
- Reduced production errors with thorough training sessions for new hires and continuing education for existing staff.
- Developed comprehensive training materials, leading to increased productivity and reduced downtime.
- Streamlined processes by identifying areas of improvement in the production line and implementing necessary changes.
Sales Associate
SM MART INC.
09.2004 - 02.2005
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Education
High School Diploma -
Bagong Barrio National High School
Caloocan City, Metro Manila, Philippines04.2003
Skills
- Leadership experience
- Sales Techniques
- Communication skills
- Problem-solving abilities
- High-Volume Dining
- Guest Relations Management
- Wine Pairings
- Food Safety Understanding
Accomplishments
In my first year in F&B Industry. I'm honored to be recognized as the outstanding waiter of the year across our 13 branches in 2012., and followed by offering me to be a Supervisor. This achievement is not just a personal triumph but a testament to the incredible teamwork and dedication that defines our establishment.
training and certificates
- Mariner’s Polytechnic Training Center, Basic Training, Personal Survival Techniques, Fire Prevention and Fighting, Elementary First Aid, Personal Safety and Social Responsibility, Covering Security Awareness Training, 08/10/17, 08/19/17
- Barcino Wine and Resto Bar, Customer Service Training, Food Hazzard Training, 08/24/15, 08/25/15
personal information
Religion: Roman Catholic
references
- Moses Sy Ba, Director, Dr. Wine Manila, 09952851316
- Eva Imelda Marzan – Landais, Chairwoman/Businesswoman, 09178923379
- Ian Marcos, Regional Sales Manager, 09988871086
Languages
English
Upper intermediate (B2)
Arabic
Elementary (A2)
Spanish
Beginner (A1)
Affiliations
- ROLE PLAYING BEFORE THE RESTAURANT START TO OPERATE.
- TEAM BUILDING EVERY SUMMER
Timeline
Waiter / Server
CACAO AND MORE (Food Business Trading)
08.2021 - 10.2023
Customer Service Representative
CONCENTRIX
11.2020 - 04.2021
Supervisor
DR. WINE MANILA (Le Bistro Vincent Inc.)
09.2017 - 08.2020
Waiter - Supervisor
BARCINO WINE & RESTO BAR (Tarraco Group Inc.)
06.2012 - 08.2017
KFC Production Crew
ELIXER MULTI-PURPOSED COOPERATIVE
10.2007 - 03.2008
Sales Associate
SM MART INC.
09.2004 - 02.2005
High School Diploma -
Bagong Barrio National High School
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