Summary
Overview
Work History
Education
Skills
Timeline
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Viola Fae Fule

Viola Fae Fule

Team Manager, Trade Compliance (Import/Export)
Manila

Summary

  • With 10 years of relevant experience in Global Trade Compliance / Import/Export and Supply Chain Management
  • With 5 years of relevant experience in team management, coaching and associate development
  • Experienced in schedule management, deliverables prioritization, strategic and business continuity planning
  • With excellent skill in verbal and written communication in English to different type of audiences
  • Confident, articulate, and professional speaking abilities (and experience)
  • Combine patience, determination, and persistence to troubleshoot client issues
  • Skilled at evaluating options and generating solutions > Strong problem-solving and analytical skills
  • Excellent in managing client requests through systems and mailboxes
  • Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.

Overview

11
11
years of professional experience

Work History

Supervisor, Import/Export

Ingram Micro Philippines
12.2022 - Current
  • Supervisor for all Manila Export Compliance, Classifications (HTS and ECCN) and RPL concerns involving and liaising with other Ingram Micro business partners globally (North America, LATAM, EMEA, APAC)
  • Manages and maintains databases for Ingram Micro North America, LATAM, APAC and other regions.
  • Spearheads weekly and monthly meetings with stakeholders
  • Leverages data and analytics to make informed decisions and drive business improvements.
  • Recruits and trains high-performing team members, maintaining a high-standard trade compliance procedures
  • Plans team operations strategically to achieve team goals as well as to better allocate resources
  • 1on1 coaching and mentoring, preparing development plans for all Trade Compliance associates
  • Planning of daily operations and month end/quarter end coverage.
  • Leads in organizing and overseeing assignments to drive operational excellence.

Professional, Import/Export

Ingram Micro Philippines
09.2021 - 12.2022
  • Providing HTS and ECCN for UK and DE Impulse regions
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated strong organizational and time management skills while managing multiple projects (this includes working on individual deliverables and
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Identifying import duty + Section 301 penalty for shipments coming from China to the US
  • Point of contact for the team, performing audit for the team's classifications and preparing monthly audit reports.

Global Trade Advanced Analyst

Ernst and Young Global Delivery Service
08.2018 - 09.2021
  • Conducts monitoring of daily task in the trade automation system (Amber Road)
  • Monitors and creates individual timeliness and weekly report and investigates causes of delays
  • Cross-checks information provided by the client and identifying if they are sufficient to provide the correct HS Classification
  • Performs inquiries to the client had there been a lack of information necessary to perform classification
  • Conducts product or commodity research, if applicable, especially regarding the commodities'
  • Utilizes applicable legal notes, explanatory notes, rulings and resolutions, and other related or similar references when providing HS classification opinions.

Trade valuation and HS Classification Specialist

Webb Fontaine Asia, Inc.
04.2013 - 08.2018
  • Conducts monitoring of daily task in the trade automation system (Amber Road)
  • Monitors and creates individual timeliness and weekly report and investigates causes of delays
  • Cross-checks information provided by the client and identifying if they are sufficient to provide the correct HS Classification
  • Performs inquiries to the client had there been a lack of information necessary to perform classification
  • Conducts product or commodity research, if applicable, especially regarding the commodities'
  • Utilizes applicable legal notes, explanatory notes, rulings and resolutions, and other related or similar references when providing HS classification opinions.

Education

Bachelor of Science in Food Technology -

University of The Philippines Diliman
Diliman, Quezon City

Skills

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Timeline

Supervisor, Import/Export

Ingram Micro Philippines
12.2022 - Current

Professional, Import/Export

Ingram Micro Philippines
09.2021 - 12.2022

Global Trade Advanced Analyst

Ernst and Young Global Delivery Service
08.2018 - 09.2021

Trade valuation and HS Classification Specialist

Webb Fontaine Asia, Inc.
04.2013 - 08.2018

Bachelor of Science in Food Technology -

University of The Philippines Diliman

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Viola Fae FuleTeam Manager, Trade Compliance (Import/Export)