Vinnce Magallanes
Research Escalation
Bacolod City
Summary
Experienced Customer Service Representative and Research Escalations with over 15 years of experience in BPO industry. Excellent reputation for resolving problems and improving customer satisfaction.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
Work History
Research Escalations
Teleperformance Philippines
Bacolod City
11.2017 - Current
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in team-building activities to enhance working relationships.
- Led projects and analyzed data to identify opportunities for improvement.
Customer Service Representative
Teleperformance Philippines
Bacolod City
10.2007 - 10.2017
- Resolved concerns with products or services to help with retention and drive sales.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Maintained productivity and quality standards at all times.
Project Coordinator
Globe Telecommunications
Bacolod City
01.2004 - 01.2007
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Coordinated presentations for customers and project members to detail project scope, progress and results.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Kept corporate and client information confidential, adhering to data safety measures.
Education
Bachelor of Science - Business Administration
Colegio San Agustin-Bacolod
Bacolod City 06.1999 - 07.2003
Bachelor of Science - Mechanical Engineering
University of The East
Caloocan City 06.1998 - 06.1999
Skills
Strong research skills
Timeline
Research Escalations
Teleperformance Philippines
11.2017 - Current
Customer Service Representative
Teleperformance Philippines
10.2007 - 10.2017
Project Coordinator
Globe Telecommunications
01.2004 - 01.2007
Bachelor of Science - Business Administration
Colegio San Agustin-Bacolod
06.1999 - 07.2003
Bachelor of Science - Mechanical Engineering
University of The East
06.1998 - 06.1999
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