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Hi, I’m
VINICIUS SILVA
MARKETING/CUSTOMER SERVICE
Recife, Pernambuco
Summary
Multi-talented Marketing Specialist enthusiastic about applying diverse skills to all areas of marketing. Flexible team player knowledgeable about both traditional and digital marketing strategies. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
years of professional experience
2
Languages
Work History
NEW ORIENTAL CLUBB CORPORATION
MARKETING
07.2023 - Current
Job overview
- Collaborated with marketing team to develop successful marketing strategies.
- Led development of marketing collateral to support marketing plans.
- Aided marketing initiatives by contributing technical and marketing content.
- Streamlined marketing processes by integrating CRM and marketing automation platforms.
- Doing Influencer marketing
- Display advertising
- Customer relationship management
TRIANON COSMETICS
Sales Assistant
11.2021 - 01.2023
Job overview
- Facilitated ordering and processing of business cards and nameplates for sales team.
- Fielded customer questions to share information about products, availability, and pricing.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Established rapport with customers using active listening and interpersonal skills.
- Monitored customers for signs of security concerns and escalated issues to management.
VAL FASHION
Fashion Designer
01.2021 - 11.2021
Job overview
- Collaborated with marketing teams for successful campaign launches, resulting in increased sales.
- Developed exciting seasonal merchandise assortments to improve category diversity.
- Organized and participated in fashion shows, generating significant media attention and industry recognition.
- Worked closely with production teams to ensure high-quality manufacturing and timely delivery of products.
Education
Agamenon Magalhães Technology SchoolBrazil
Associate of Arts from Graphic Design
04.2001
Vidal De NegreirosRua Francisco Mendes S/N, Jaboatão Dos Guararapes,
High School Diploma
04.2001
Skills
Brand Management
undefinedSoftware
Microsoft and Google softwares and applications
Timeline
MARKETING
NEW ORIENTAL CLUBB CORPORATION
07.2023 - Current
Sales Assistant
TRIANON COSMETICS
11.2021 - 01.2023
Fashion Designer
VAL FASHION
01.2021 - 11.2021
Agamenon Magalhães Technology School
Associate of Arts from Graphic Design
04.2001
Vidal De Negreiros
High School Diploma
04.2001
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