Vince Pit Anthonio Palarca
Bacoor City
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
L1 Desktop Support Engineer Deployed in WNS Global
Systemantech Inc.
12.2022 - Current
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Configured hardware, devices, and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Coordinated with systems partners to finalize designs and confirm requirements.
- Monitored system performance to maintain system integrity.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Documented support interactions for future reference.
Education
BS Information Technology - Information Technology
Cavite State University
Imus Bacoor01.2022
Skills
- End-user support
- Remote Diagnostics (Anydesk, Zoom, Logmein)
- IT Security Management
- Application installations
- Windows Operating System
- Asset Management
- Technical support expertise
- Hardware diagnostics
- Local Area Networking
- System Administration
- Hardware Installation
- Issue Resolution
- Software Installation
- Technical Support
- Incident Management
- Patch management
Certification
- Computer Hardware Basic Training - June 17 2024
- Introduction to Cybersecurity Training - June 16 2024
Timeline
L1 Desktop Support Engineer Deployed in WNS Global
Systemantech Inc.
12.2022 - Current
BS Information Technology - Information Technology
Cavite State University
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