Vince Philip Hinaut
Bacolod
Summary
Experienced and dependable virtual assistant dedicated to delivering exceptional customer service and satisfaction. Skilled in multitasking and excelling at efficiently completing tasks with utmost accuracy. Proven work ethic and commitment to fulfilling all responsibilities to the highest standard.
Overview
12
12
years of professional experience
Work History
Roadie Cross-Dock Specialist
Roadie
11.2024 - Current
- Logistics Dispatcher / Track & Trace
- Communicate with Roadie drivers to ensure packages are picked up, delivered, or returned on time.
- Monitor driver's movement to quickly address delays.
- Remove drivers from their assigned routes if they are inactive and unresponsive from ETA requests.
- Assisted drivers in marking packages as delivered or returned in the Roadie App if they encounter technical issues.
Customer Service Representative
TALENTPOP
04.2021 - 03.2025
- Managed Shopify and related apps
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information through email and live chat [Gorgias]
- Handled up to 80 tickets per 8-hour shift
Virtual Assistant
VA STAFFER
04.2020 - 04.2021
- Oversee Administrative tasks (Email Management, Data Gathering, Article submission)
- Product Specific Research | Market Research
- Write Show Notes, Transcription & Data Entry
- LinkedIn Salesnavigator Lead Generation
- LinkedIn Podcast Outreach
- CRM & Data Management
- Oversee Admin tasks
- Prepare weekly email report
- Email cleanup and management
Virtual Assistant | Data Retriever
FGC
01.2017 - 01.2020
- Retrieve medical data for insurance claims
- Outbound Cold Calling
- Managed up to 200 outgoing calls per 8-hour shift
Virtual Assistant | Social Media Management
FGC
05.2018 - 11.2018
- Created campaign materials, making visual illustrations (posters, infographic, etc) and managed social media pages
- Designed and created Email Marketing Campaigns
Admin Assistant
PATHCUTTERS PHILS.
03.2017 - 05.2018
- Oversee Administrative tasks (Email Management, Data Gathering, Ad hoc tasks)
- Social Media Management
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Customer Service Representative
TELEPERFORMANCE
01.2013 - 01.2017
- Managed approximately 100 incoming calls and emails per 8-hour shift
- Provide technical support by walking customers through troubleshooting steps for their cable and phone services
Education
BACHELOR OF SCIENCE - PSYCHOLOGY
WEST NEGROS UNIVERSITY
03-2015
Skills
- Data entry
- Calendar management
- Microsoft office
- CRM management
- Customer service
- Data organization
- Call management
Timeline
Roadie Cross-Dock Specialist
Roadie
11.2024 - Current
Customer Service Representative
TALENTPOP
04.2021 - 03.2025
Virtual Assistant
VA STAFFER
04.2020 - 04.2021
Virtual Assistant | Social Media Management
FGC
05.2018 - 11.2018
Admin Assistant
PATHCUTTERS PHILS.
03.2017 - 05.2018
Virtual Assistant | Data Retriever
FGC
01.2017 - 01.2020
Customer Service Representative
TELEPERFORMANCE
01.2013 - 01.2017
BACHELOR OF SCIENCE - PSYCHOLOGY
WEST NEGROS UNIVERSITY
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