Vincent Veron Bado
AI Chatbot Developer
Iligan City
Summary
As a seasoned Conversational AI Engineer at KAI.AI INC, I excelled in crafting and refining AI chatbots, enhancing customer experience through innovative conversational designs and data-driven improvements. My expertise in Conversational AI Development and knack for problem-solving significantly boosted team efficiency. Expert in prompt engineering and mentoring, I excel in driving projects to fruition and fostering team growth.
Overview
5
5
years of professional experience
13
13
years of post-secondary education
Work History
Conversational AI Engineer
KAI.AI INC
03.2021 - Current
- Developed and implemented conversational designs for conversational AI Chatbot.
- Created detailed reports on technical implementation and bug findings for AI Chatbot.
- Designed and implemented technical quality control processes to ensure good customer experience.
- Analyzed and interpreted data to identify trends and recommend improvements for AI Chatbot.
- Provided input to team lead regarding areas for process and procedural improvement.
- Participated in formal internal design reviews of proposed product changes and improvements.
- Assisted in developing cost-effective solutions to conversational engineering problems.
- Enhanced team performance by implementing structured onboarding program for new hires, reducing ramp-up time.
- Trained and mentored junior Conversational AI engineers, providing guidance and direction.
Customer Support Specialist
KIA.AI INC
11.2019 - 03.2021
- Provided timely assistance to customers via live chat channels, ensuring high level of professionalism at all times.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Served customer needs across 300+ daily messages, consistently meeting customer satisfaction
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Delivered exceptional customer service experiences by maintaining positive attitude and empathetic responses to customer concerns.
- Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
- Assisted in development of user guides, FAQs, and other self-help resources for customers seeking quick answers to common questions.
- Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
- Resolved concerns with products or services to help with retention and user satisfaction.
- Streamlined support processes for increased efficiency and reduced response times.
- Conducted regular training sessions for new team members, promoting best practices in customer support operations.
- Offered assistance in implementing and developing training programs.
Education
Bachelor of Science - Mechanical Engineering
MSU - Iligan Institute of Technology
Iligan, Province Of Lanao Del Norte, Philippines 08.2015 - 06.2024
High School Diploma -
Iligan City East High School - Hinaplanon
Hinaplanon, Iligan City 06.2011 - 03.2015
Skills
Conversational AI Development
Prompt Engineering
Text Generation Models
Language Model Fine-tuning
Chatbot Development
Model Evaluation Metrics
Conversation Design development
System Troubleshooting
Technical reporting
Analytical Skills
Problem-solving aptitude
Customer Service
Timeline
Conversational AI Engineer
KAI.AI INC
03.2021 - Current
Customer Support Specialist
KIA.AI INC
11.2019 - 03.2021
Bachelor of Science - Mechanical Engineering
MSU - Iligan Institute of Technology
08.2015 - 06.2024
High School Diploma -
Iligan City East High School - Hinaplanon
06.2011 - 03.2015