Summary
Overview
Work History
Education
Skills
Timeline
Generic
Vincent Veron Bado

Vincent Veron Bado

AI Chatbot Developer
Iligan City

Summary

As a seasoned Conversational AI Engineer at KAI.AI INC, I excelled in crafting and refining AI chatbots, enhancing customer experience through innovative conversational designs and data-driven improvements. My expertise in Conversational AI Development and knack for problem-solving significantly boosted team efficiency. Expert in prompt engineering and mentoring, I excel in driving projects to fruition and fostering team growth.

Overview

5
5
years of professional experience
13
13
years of post-secondary education

Work History

Conversational AI Engineer

KAI.AI INC
03.2021 - Current
  • Developed and implemented conversational designs for conversational AI Chatbot.
  • Created detailed reports on technical implementation and bug findings for AI Chatbot.
  • Designed and implemented technical quality control processes to ensure good customer experience.
  • Analyzed and interpreted data to identify trends and recommend improvements for AI Chatbot.
  • Provided input to team lead regarding areas for process and procedural improvement.
  • Participated in formal internal design reviews of proposed product changes and improvements.
  • Assisted in developing cost-effective solutions to conversational engineering problems.
  • Enhanced team performance by implementing structured onboarding program for new hires, reducing ramp-up time.
  • Trained and mentored junior Conversational AI engineers, providing guidance and direction.

Customer Support Specialist

KIA.AI INC
11.2019 - 03.2021
  • Provided timely assistance to customers via live chat channels, ensuring high level of professionalism at all times.
  • Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
  • Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
  • Served customer needs across 300+ daily messages, consistently meeting customer satisfaction
  • Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
  • Delivered exceptional customer service experiences by maintaining positive attitude and empathetic responses to customer concerns.
  • Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
  • Assisted in development of user guides, FAQs, and other self-help resources for customers seeking quick answers to common questions.
  • Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
  • Resolved concerns with products or services to help with retention and user satisfaction.
  • Streamlined support processes for increased efficiency and reduced response times.
  • Conducted regular training sessions for new team members, promoting best practices in customer support operations.
  • Offered assistance in implementing and developing training programs.

Education

Bachelor of Science - Mechanical Engineering

MSU - Iligan Institute of Technology
Iligan, Province Of Lanao Del Norte, Philippines
08.2015 - 06.2024

High School Diploma -

Iligan City East High School - Hinaplanon
Hinaplanon, Iligan City
06.2011 - 03.2015

Skills

Conversational AI Development

Timeline

Conversational AI Engineer

KAI.AI INC
03.2021 - Current

Customer Support Specialist

KIA.AI INC
11.2019 - 03.2021

Bachelor of Science - Mechanical Engineering

MSU - Iligan Institute of Technology
08.2015 - 06.2024

High School Diploma -

Iligan City East High School - Hinaplanon
06.2011 - 03.2015

Similar Profiles

CREATE PROFILE
Vincent Veron BadoAI Chatbot Developer