Vincent Ryan Piencenaves
Butuan, Province of Agusan del Norte
Summary
At Almont Hotel Inc., I excelled as a Front Office Team Leader, where my leadership and customer service skills significantly enhanced guest satisfaction and occupancy rates. My expertise in sales support and motivation techniques fostered a cohesive team environment, leading to increased repeat business and positive corporate relationships.
Overview
15
15
years of professional experience
Work History
Front Office Team Leader
Almont Hotel Inc.
JC Aquino Avenue, Barangay Imadejas, Butuan City
02.2010 - Current
- Managed room inventory effectively, maximizing occupancy rates while minimizing overbooking situations.
- Collaborated with housekeeping to ensure timely room availability and optimal guest experience.
- Interviewed, hired, coached, and developed front office associates.
- Developed strong relationships with corporate clients, leading to increased repeat bookings and positive reviews.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer inquiries.
- Promoted a positive work environment through team-building activities that fostered camaraderie among colleagues.
Education
Bachelor of Arts - Political Science
Father Saturnino Urios University
San Francisco Street, Barangay Diego Silang.03-2025
Skills
- Customer service focus
- Sales support
- Motivation techniques
- Strong leadership
Timeline
Front Office Team Leader
Almont Hotel Inc.
02.2010 - Current
Bachelor of Arts - Political Science
Father Saturnino Urios University