Vincent Ryan Piencenaves
Butuan, Province of Agusan del Norte
Summary
At Almont Hotel Inc., I excelled as a Front Office Team Leader, where my leadership and customer service skills significantly enhanced guest satisfaction and occupancy rates. My expertise in sales support and motivation techniques fostered a cohesive team environment, leading to increased repeat business and positive corporate relationships.
Overview
15
15
years of professional experience
Work History
Front Office Team Leader
Almont Hotel Inc.
02.2010 - Current
- Managed room inventory effectively, maximizing occupancy rates while minimizing overbooking situations.
- Collaborated with housekeeping to ensure timely room availability and optimal guest experience.
- Interviewed, hired, coached, and developed front office associates.
- Developed strong relationships with corporate clients, leading to increased repeat bookings and positive reviews.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer inquiries.
- Promoted a positive work environment through team-building activities that fostered camaraderie among colleagues.
Education
Bachelor of Arts - Political Science
Father Saturnino Urios University
San Francisco Street, Barangay Diego Silang.03-2025
Skills
- Customer service focus
- Sales support
- Motivation techniques
- Strong leadership
Timeline
Front Office Team Leader
Almont Hotel Inc.
02.2010 - Current
Bachelor of Arts - Political Science
Father Saturnino Urios University
Similar Profiles
Nolan KlassaNolan Klassa
Volunteer at Almont High SchoolVolunteer at Almont High School
Justin PayneJustin Payne
Assistant General Manager/Bar Manager at Almont ResortAssistant General Manager/Bar Manager at Almont Resort
Rosa MiddletonRosa Middleton
Camp Counselor at Hunt Almont ParkCamp Counselor at Hunt Almont Park