Vincent Ross Ortega
CARMONA
Summary
A dynamic leader in sales and service management, with extensive expertise in managing high-performing teams and elevating client satisfaction. Known for fostering strong team collaboration and consistently achieving results. Skilled in customer relationship management and strategic planning, adaptable to dynamic business requirements.
Overview
19
19
years of professional experience
Work History
Sales and Service Manager-Industrial Cranes
Jebsen and Jessen Technology Philippines, Inc.
01.2025 - Current
- Developed a high-performing sales team through effective coaching, mentoring, and performance management.
- Increased sales revenue by implementing innovative strategies and fostering strong relationships with clients.
- Streamlined internal processes for increased efficiency, improving overall team performance and productivity.
- Enhanced customer satisfaction rates by delivering exceptional service and promptly addressing concerns.
- Driving business development strategies to ensure profitability and long-term sustainability.
- Establishing communication lines with regional business groups and OEMs for cranes and hoists.
- Maximized profitability by analyzing sales trends and adjusting pricing strategies accordingly.
- Drove successful negotiation efforts with suppliers to secure favorable pricing agreements, ultimately reducing overall costs.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Sales Manager-Industrial Cranes
Jebsen and Jessen Technology Philippines, Inc.
01.2024 - 01.2025
- Led the strategic development and relaunch of the industrial crane business following the company's divestment.
- Established a robust costing program, standard specifications, and business development strategies for sustainable growth.
- Identified high-potential industries and market segments to drive crane sales expansion.
- Strengthened relationships with regional business groups and OEMs, ensuring a competitive product portfolio.
- Spearheaded the hiring and training of qualified sales and service engineers to enhance technical support and customer service.
- Implemented process alignment and continuous improvement initiatives to streamline sales operations and service efficiency.
Sales Manager-Building Access and Car Parking
Jebsen and Jessen Technology Philippines, Inc
04.2023 - 01.2024
- Boosted sales revenue by leading a team of sales representatives to consistently meet targets.
- Developed strategic sales plans for enhancing market penetration and increasing client base.
- Amplified customer retention rates with implementation of innovative sales techniques.
- Streamlined sales processes, improving efficiency and reducing turnaround times.
- Spearheaded the development of new business opportunities for Building Access, ensuring revenue growth and market penetration.
- Led a team in launching and promoting new products, collaborating with regional engineering and foreign manufacturers to customize solutions.
- Introduced sales strategies to position the company competitively in the industrial sector.
- Developed marketing initiatives, including video campaigns and exhibitions, to enhance brand awareness.
- Enhanced team performance by instituting regular training sessions and workshops.
- Cultivated relationships with key clients to foster loyalty and drive repeat business.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Senior Sale Engineer
MHE-Demag (P), Inc.
01.2019 - 01.2020
- Managed complex technical projects from initiation to completion, ensuring timely delivery and client satisfaction.
- Collaborated with product development teams to identify and address customer needs, leading to improved product offerings.
- Optimized territory management by strategically allocating resources and prioritizing high-potential accounts for maximum impact.
- Pioneered new business opportunities for industrial cranes, significantly increasing sales volume.
- Successfully led the introduction of the Demag V-type crane, securing the largest single project order of 21 units.
- Provided technical discussion and design support for the biggest single purchase order of Php 500M.
- Redeveloped the air hoist product line and achieved the highest sales for the new chain hoist model.
- In 2019, assigned a sales budget of Php 160M—higher than all overhead crane sales budgets—exceeding the target with Php 172M in sales.
Sales Engineer- Industrial Cranes
MHE-Demag (P), Inc
04.2011 - 01.2018
- Enhanced customer relationships by providing tailored solutions to meet specific technical requirements.
- Developed sales strategies for maximizing customer engagement and increasing sales volume.
- Improved client satisfaction with comprehensive product demonstrations and technical support.
- Coordinated with engineering teams to ensure product modifications met customer needs, strengthening client partnerships.
- Developed and executed business strategies to expand the industrial crane market in the Philippines.
- Strengthened relationships with key clients, increasing repeat business and referrals.
- Played a crucial role in technical sales presentations, ensuring clients received tailored solutions.
- Sold the most number of jib cranes in a single year, surpassing total sales from 2011 to 2016 combined.
- Delivered technical solutions to complex problems, contributing to successful project completions.
Sales Executive
Backje Philippines, Inc
03.2010 - 01.2011
- Independently initiated the industrial lubricant business, identifying potential customers and market segments.
- Organized product exhibits and provided training for sales teams to enhance technical knowledge.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Expanded market share with strategic territory planning and targeted prospecting.
- Established technical documents, product brochures, and technical presentations for clients.
- Conducted training for fellow sales executives.
- Developed marketing materials and sales campaigns to drive brand awareness and customer acquisition.
Waste Water Treament Plant Laboratory Analyst
First Philippine Industrial Park
01.2006 - 04.2008
- Conducted tests on water samples to ensure compliance with quality standards.
- Improved accuracy of test results by calibrating laboratory equipment regularly.
- Analyzed chemical compounds to provide data for research and development projects.
- Enhanced laboratory efficiency with organized sample management.
- Collected samples to conduct thorough chemical analysis.
- Enhanced data accuracy through meticulous documentation of analytical procedures and results.
After Sales Chemist
Sevrin Corporation
02.2007 - 03.2008
- Conducted chemical analyses to customers to ensure quality of Phospating coatings for metal surfaces
- Maintained laboratory equipment to ensure accurate testing.
- Prepared reports to document experimental findings and recommendations.
- Improved testing accuracy by calibrating equipment regularly.
- Resolved technical issues with troubleshooting and analytical skills.
- Improved lab efficiency by implementing new testing procedures.
- Analyzed data for accurate interpretation of experimental results.
Education
Bachelor of Science - Chemical Engineering
Mapua Institute of Technology
Intramuros, Philippines04-2022
Skills
- Sales strategy and Sales forecasting
- Collaborative Team Management
- Client engagement and Customer retention
- Market analysis
- KPI Metrics Development
- Comprehensive Product Understanding
- Strategic Negotiation Proficiency
- Team Collaboration Across Functions
- Sales coaching and Team motivation
- Process Optimization
- Analytical Problem-Solving
Timeline
Sales and Service Manager-Industrial Cranes
Jebsen and Jessen Technology Philippines, Inc.
01.2025 - Current
Sales Manager-Industrial Cranes
Jebsen and Jessen Technology Philippines, Inc.
01.2024 - 01.2025
Sales Manager-Building Access and Car Parking
Jebsen and Jessen Technology Philippines, Inc
04.2023 - 01.2024
Senior Sale Engineer
MHE-Demag (P), Inc.
01.2019 - 01.2020
Sales Engineer- Industrial Cranes
MHE-Demag (P), Inc
04.2011 - 01.2018
Sales Executive
Backje Philippines, Inc
03.2010 - 01.2011
After Sales Chemist
Sevrin Corporation
02.2007 - 03.2008
Waste Water Treament Plant Laboratory Analyst
First Philippine Industrial Park
01.2006 - 04.2008
Bachelor of Science - Chemical Engineering
Mapua Institute of Technology
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