Vincent Paul B. Malesido
Sr. Sales Support Specialist
Marikina City
Summary
Detail-oriented Data Quality Analyst adept at performing data analysis and recognizing key problem areas to assist in root cause identification. Exceptionally talented at auditing data on regular basis to provide data integrity and quality. Helping companies clean and enrich their data with sales intelligence tools through Salesforce.
Overview
8
8
years of professional experience
13
13
years of post-secondary education
Work History
Sr. Sales Support Specialist - Quoting/Data Quality Analyst
Service Source Int’l Philippines Inc.
Taguig
10.2017 - Current
- Maintains quote documentation with accurate pricing and configurations
- Ensures the integrity of client information maintained in the database systems
- Developed working knowledge of CRM to effectively track sales leads and activities.
- Prioritizes tasks to meet deadlines, paying attention to details
- Able to handle medium to high priority escalation items, while escalating most complex items to management for review and consideration
- Effectively maintain and improve Knowledge Base Tool
- Coordinates with Global Renewals Team in following up for quotes pending under Credit Department, Deal Desk Team and Sales Team’s approval
- Establishing and maintaining a set of processes and controls aimed at ensuring data quality and integrity issues are surfaced and addressed on an ongoing basis
Customer Services Specialist
Stellar Philippines
Eastwood, Bagumbayan, Quezon City, Manila
03.2014 - 10.2017
- Generating customer’s Gas and Electricity bills
- Customer service through Email and Chat support
- Providing customers timely response with their inquiries and billing issues
- Doing outbound calls for customers with no Computer and Internet access and transferring the account’s ownership.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Carried out day-to-day duties accurately and efficiently.
Education
Bachelor of Science - Information Technology
STI College
Marikina 06.2010 - 04.2013
A.Y -
Marikina High School
Marikina 01.2008 - 01.2010
A.Y -
San Lorenzo Ruiz De Manila School
Marikina 01.2006 - 01.2008
Nangka Elementary School (NES)
Marikina 01.2000 - 01.2006
Skills
Salesforce Lightning Salesforce CPQ Computer software & hardware Trailblazer Microsoft Office Data Management
Salesforce expertise
Microsoft Excel
Microsoft Word
Hardware and software installation
Data management expertise
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Sr. Sales Support Specialist - Quoting/Data Quality Analyst
Service Source Int’l Philippines Inc.
10.2017 - Current
Customer Services Specialist
Stellar Philippines
03.2014 - 10.2017
Bachelor of Science - Information Technology
STI College
06.2010 - 04.2013
A.Y -
Marikina High School
01.2008 - 01.2010
A.Y -
San Lorenzo Ruiz De Manila School
01.2006 - 01.2008
Nangka Elementary School (NES)
01.2000 - 01.2006