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Vincent Joven Sariola
Physical Therapist, Medical Virtual Assitant, Healthcare Consultant
Cebu City
Summary
Healthcare professional with proven track record in managing front-desk operations, patient scheduling, and medical records. Known for collaborative approach and achieving efficient office workflows, adapting to changing needs with ease. Skilled in patient communication, appointment coordination, and administrative support.
Overview
8
8
years of professional experience
2018
2018
years of post-secondary education
Work History
Medical Front Desk Officer
Wellskin Dermatology & Aesthetics Clinic
04.2023 - 12.2024
- Coordinated patient scheduling, support patient care by scheduling appointments to accommodate urgent health needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained current and accurate medical records for patients.
Business Development Representative
HR Covered
11.2022 - 02.2023
- Conducted market research to identify new business opportunities and target areas for expansion.
- Used SalesForce to handle current portfolio and prospective leads.
- Developed business pipeline using cold and warm techniques.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Expanded business through effective network development, identifying new, and prospective clients.
- Increased client base by identifying potential customers and initiating strategic outreach.
Business Development & Account Management Officer
Intellicare Asalus Corporation
04.2019 - 08.2022
- Boosted revenue generation by identifying untapped markets and creating targeted marketing campaigns aimed at those specific demographics.
- Developed and maintained positive relationships with clients, resulting in increased customer satisfaction and retention rates.
- Boosted client satisfaction by identifying and addressing their specific needs through tailored business solutions.
- Increased employee engagement through the implementation of professional development opportunities and recognition programs.
- Generated new business with marketing initiatives and strategic plans.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Optimized sales processes for greater efficiency, reducing the time required to close deals.
- Negotiated contracts with vendors and clients, ensuring favorable terms for the company''s success.
Executive Virtual Assistant
Your Virtual Sidekick Inc.
10.2020 - 08.2021
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Increased brand awareness by developing and implementing effective social media strategies.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Enhanced brand reputation with targeted crisis management strategy on social media.
- Oversaw social media presence and aligned posts to include branding and trending ideas.
Regional PT Practice Manager
Soriano Physical Therapy & Pain Clinic
03.2018 - 01.2019
- Evaluate Patient condition & formulate treatment management
- Strengthen Marketing brand through use of social media platforms and social media paid ads
- Screening potential PT candidates and Management newly hired PT's to adhere to company protocol
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
- Demonstrated excellent leadership skills in managing a diverse team of medical professionals and support staff.
- Hired, trained and supervised employees to maintain team of high performers.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Streamlined clinic operations by implementing efficient scheduling and appointment systems.
- Provided direct care to patients by assessing, diagnosing and treating illnesses.
- Fostered a culture of accountability among staff members, instilling an unwavering commitment to delivering high-quality care services across all aspects of the organization''s operations.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
Physical Therapist
Activelife Chicago Physical Therapy
03.2017 - 03.2018
- Evaluate Patient condition & formulate treatment management
- Treat patient according to recommended treatment management
- Interview patients and conduct thorough screening
- Help manage social media page of clinic and promote brand awareness to the public to gain more clients
Education
Bachelor of Science - Physical Therapy
10-2017
- Recipient of Outstanding Intern, 2017
High school or equivalent - undefined
01.2008 - 01.2009
Skills
Appointment scheduling
Appointment management
HIPAA compliance
Insurance verifications
Patient relations
Referral verification
EMR / EHR
Critical thinking
Reliability
Adaptability
Microsoft office
Achievements And Trainings
- Customer Service Champion Training 2019
- Customer Service Champion Training 2022
- Spiderhook Sales Training 2020
- Spiderhook Sales Training 2022
- Grant Cardone Sales Training 2023
Software
Microsoft Office
Interests
Surfing
Cooking
Gardening
Photography
Timeline
Medical Front Desk Officer - Wellskin Dermatology & Aesthetics Clinic
04.2023 - 12.2024
Business Development Representative - HR Covered
11.2022 - 02.2023
Executive Virtual Assistant - Your Virtual Sidekick Inc.
10.2020 - 08.2021
Business Development & Account Management Officer - Intellicare Asalus Corporation
04.2019 - 08.2022
Regional PT Practice Manager - Soriano Physical Therapy & Pain Clinic
03.2018 - 01.2019
Physical Therapist - Activelife Chicago Physical Therapy
03.2017 - 03.2018
Alternative Learning System - High school or equivalent,
01.2008 - 01.2009
Felipe R. Verallo Memorial Foundation - Bachelor of Science, Physical Therapy