Vincent Jose Conde Bongbonga
152 Teachers Ville Subd., Mabanogbonog, Urdaneta City
Summary
Learning and Development Professional skilled in aligning workforce and organizational goals. Proven track record in employee training and enhancing performance metrics through strategic initiatives. Strong expertise in data-driven decision making and effective communication, fostering a culture of continuous improvement and engagement.
Overview
14
14
years of professional experience
Work History
Learning & Development Team Lead (Remote)
National Debt Relief, NYC
New York
03.2023 - Current
- Led Learning & Development functions to align workforce skills with organizational objectives.
- Conducted needs assessments and crafted strategic training plans to elevate employee capabilities.
- Oversaw design, development, and delivery of effective training materials.
- Mentored trainers to enhance agent performance metrics and promote a continuous learning culture.
Trainer (Remote)
National Debt Relief, NYC
New York
04.2021 - 03.2023
- Pioneered onboarding and upskilling programs, training over 300 employees.
- Facilitated training sessions on policies and procedures to ensure compliance with standards.
- Developed and maintained training materials to reflect industry standards and improve effectiveness.
- Delivered personalized coaching to employees, enhancing performance metrics.
Payments Specialist (Remote)
National Debt Relief, NYC
New York
04.2019 - 04.2021
- Resolved account and payment issues through effective coordination with financial institutions.
- Addressed payment discrepancies, saving significant amounts in settlements.
- Collaborated with internal departments to optimize payment procedures for efficiency.
Payments Agent (Remote)
National Debt Relief, NYC
New York
01.2019 - 04.2019
- Processed payments via phone and online channels, ensuring accuracy through rigorous verification of settlement details.
- Maintained comprehensive records of client interactions and service progress updates.
- Ensured timely payment processing for diverse clients to improve service efficiency.
Senior Technical Support Specialist
SPI Global, Makati City
Makati City
04.2017 - 01.2019
- Delivered technical assistance to customers through phone and email support.
- Resolved complex technical issues by utilizing knowledge base resources efficiently.
- Trained new representatives on customer service best practices and tools.
Office Staff
HRD (S) Pre Ltd, City of General Trias
City of General Trias
11.2011 - 04.2017
- Utilized AutoCAD to create precise designs following construction principles for wood-frame structures.
- Developed and updated training materials, including job aids, handouts, and presentations.
- Trained staff on compliance procedures and safety regulations to enhance workplace safety.
Education
Bachelor of Arts - English Language Studies
Pangasinan State University
Urdaneta City, Pangasinan06-2026
Associate of Science - Information Technology
STI College
Rosario, Cavite05-2017
Skills
- Training program design and delivery
- Needs assessment and analysis
- Team coaching and mentoring
- Collaboration and communication
- Engagement strategy implementation
- Innovative training solutions
INTERNSHIPS
- Office assistant - Philippine Long Distance Telephone Inc. | 2017
References
- Kenny Nolan, VP of Banking & Creditor Relations, NDR LLC, NY, Available Upon Request
- Richard Olivo, Manager, Learning & Development, NDR LLC, NY, Available Upon Request
- Edna Quiñores, Program Head, English Dept., PSU - Urdaneta City, Available Upon Request
Timeline
Learning & Development Team Lead (Remote)
National Debt Relief, NYC
03.2023 - Current
Trainer (Remote)
National Debt Relief, NYC
04.2021 - 03.2023
Payments Specialist (Remote)
National Debt Relief, NYC
04.2019 - 04.2021
Payments Agent (Remote)
National Debt Relief, NYC
01.2019 - 04.2019
Senior Technical Support Specialist
SPI Global, Makati City
04.2017 - 01.2019
Office Staff
HRD (S) Pre Ltd, City of General Trias
11.2011 - 04.2017
Bachelor of Arts - English Language Studies
Pangasinan State University
Associate of Science - Information Technology
STI College
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