Vincent Joel Saraza
Las Pinas, Metro Manila
Summary
Accomplished Travel Consultant at IGT Solutions, adept in travel industry expertise and strong communication, enhanced client satisfaction by personalizing travel experiences and resolving complex issues. Increased sales revenue through effective service and relationship building. Proven ability in documentation preparation and interpersonal communications, contributing to operational efficiency and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Travel Consultant
IGT Solutions
2024.02 - Current
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
Customer Service Sales Representative
Concentrix
2022.09 - 2023.11
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Grocery Bagger
SM Hypermarket
2022.02 - 2022.07
- Assisted customers with carrying heavy bags to their vehicles, enhancing overall service quality.
- Reduced wait times for customers by quickly and accurately bagging groceries.
- Collected carts from parking lot and designated return locations.
- Retrieved items for customers and verified prices.
Education
Bachelor of Science - Hospitality Management
Cavite State University - Bacoor Branch
Bacoor, Province Of Cavite, PhilippinesHigh School Diploma -
Southeast Asia Institute of Trade And Technology
Las Pinas, Metro Manila, Philippines2021-03
High School Diploma -
Golden Acres National Highschool
Golden Acres, Talon Uno, Las Pinas City2019-03
Skills
- Strong communication skills
- Hotel accommodations
- Travel research
- Travel industry expertise
- Documentation preparation
- Interpersonal communications
Timeline
Travel Consultant
IGT Solutions
2024.02 - Current
Customer Service Sales Representative
Concentrix
2022.09 - 2023.11
Grocery Bagger
SM Hypermarket
2022.02 - 2022.07
Bachelor of Science - Hospitality Management
Cavite State University - Bacoor Branch
High School Diploma -
Southeast Asia Institute of Trade And Technology
High School Diploma -
Golden Acres National Highschool