Vincent Jammin Dimaano
Taal, Province Of Batangas
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Medical Technologist
Ospital Ng Sampaloc
Manila, Metro Manila, Philippines
07.2025 - Current
- Conducted routine laboratory tests to diagnose patient conditions accurately.
- Operated and maintained laboratory equipment to ensure optimal performance.
- Analyzed blood samples using advanced diagnostic technologies and techniques.
Customer Service Representative
Everise Philippines
Manila, Metro Manila, Philippines (Remote)
03.2024 - 05.2025
- Assisted customers with inquiries and resolved issues efficiently.
- Provided support in processing orders and managing returns.
- Learned company policies to deliver accurate information to customers.
- Maintained records of customer interactions in CRM system.
- Adapted quickly to new tools and technologies for improved service delivery.
- Collaborated with team members to enhance customer satisfaction efforts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
Education
Bachelor of Science - Medical Laboratory Science
Lyceum of The Philippines University- Batangas
Batangas, Province Of Batangas, Philippines08-2024
Skills
- Customer service
- Data entry
- Problem resolution
- Computer proficiency
- Microsoft Office Suite
- Research
- Time Management
- Multi- tasking
- Conflict resolution
- Critical thinking
- Paperwork processing
- Documentation
Timeline
Medical Technologist
Ospital Ng Sampaloc
07.2025 - Current
Customer Service Representative
Everise Philippines
03.2024 - 05.2025
Bachelor of Science - Medical Laboratory Science
Lyceum of The Philippines University- Batangas