Vincent Greg Pagara
Order Flow Specialist/Ambassador
Cagayan de Oro City,Misamis Oriental
Summary
Experienced Order Flow Specialist/Ambassador adept at managing order processing and collaborating with carriers like DHL for accurate delivery. Proven success in cross-departmental coordination, issue resolution, and process optimization, resulting in enhanced efficiency and customer satisfaction.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Order Flow Specialist/Ambassador
SupportZebra
10.2023 - Current
- Swiftly promoted to Order Flow Specialist/Ambassador 9 months after being hired, adeptly managing order processing and collaborating with carriers like DHL for accurate and timely delivery
- Coordinated cross-departmentally to ensure seamless order flow, promptly resolving issues for high customer satisfaction
- Analyzed data, optimized processes, enhancing efficiency.
Customer Care Ambassador
SupportZebra
01.2023 - 10.2023
- I addressed customer inquiries professionally across multiple channels, ensuring clarity and satisfaction
- Utilizing strong communication and product knowledge, I guided customers through features and benefits
- I consistently upheld exceptional service standards, fostering teamwork and adapting to dynamic customer needs.
Customer Service Representative
Teleperformance
09.2020 - 03.2021
- Professionally addressing customer inquiries and resolving issues across various channels
- Utilizing strong communication skills and in-depth product knowledge to provide valuable assistance, guiding customers through product features and benefits.
Education
Bachelor of Science in Business Administration - Major in Financial Management
Xavier University - Ateneo De Cagayan
Cagayan De Oro City, Misamis Oriental 05.2018 - 03.2020
Skills
Adaptability
undefinedTimeline
Order Flow Specialist/Ambassador
SupportZebra
10.2023 - Current
Customer Care Ambassador
SupportZebra
01.2023 - 10.2023
Customer Service Representative
Teleperformance
09.2020 - 03.2021
Bachelor of Science in Business Administration - Major in Financial Management
Xavier University - Ateneo De Cagayan
05.2018 - 03.2020
Awards
Top Performer for the 1st Quarter of 2024
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