Vincent Conrad Andal
Customer Service Supervisor
29 Matapat St. Diliman, Quezon City
Summary
Outgoing Supervisor with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
7
7
years of professional experience
10
10
years of post-secondary education
1
1
Language
Work History
Customer Service Supervisor
Alorica
Quezon City
11.2022 - Current
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Subject Matter Expert
Alorica
Quezon City
07.2022 - 11.2023
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Representative
Alorica
Quezon City
05.2021 - 07.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained up-to-date knowledge of product and service changes.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Checkzone iCafe Staff
01.2018 - 12.2018
- Monitoring workstation and giving customer the service that they need, installing software patches, diagnosing and repairing problems, monitoring networks, repairing server errors
Penshoppe Sales Staff
12.2016 - 12.2017
- Works with customers to find what they want, ensure a smooth sales process and process transactions
Education
Bachelor of Science - Marketing
Polytechnic University of The Philippines
05.2015 - 05.2015
High School Diploma -
St. Joseph Catholic School
04.2010 - 04.2014
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St. Joseph Catholic School
01.2004 - 04.2010
Skills
Fast Learner
Basic Computer Skills
Multitasking
MS Office Tools
Critical Thinking
Written and oral communication
Timeline
Customer Service Supervisor
Alorica
11.2022 - Current
Subject Matter Expert
Alorica
07.2022 - 11.2023
Customer Service Representative
Alorica
05.2021 - 07.2022
Checkzone iCafe Staff
01.2018 - 12.2018
Penshoppe Sales Staff
12.2016 - 12.2017
Bachelor of Science - Marketing
Polytechnic University of The Philippines
05.2015 - 05.2015
High School Diploma -
St. Joseph Catholic School
04.2010 - 04.2014
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St. Joseph Catholic School
01.2004 - 04.2010