VINCENT DHARMDAS
DUMAGUETE
Summary
Dynamic Branch Manager with a proven track record at Katipunan Banking Corporation, enhancing customer satisfaction and strengthening key client relationships. Expert in branch operations management and a master in coaching, I led my team to exceed performance goals. Specialized in strategic decision-making and fostering a collaborative team environment, significantly driving revenue growth.
Experienced with managing branch operations and driving team performance to achieve business goals. Utilizes strategic planning and effective leadership to enhance operational efficiency. Track record of fostering strong client relationships and implementing successful financial strategies.
Energetic and results-driven, possessing strong foundation in leadership and operational management. Adept in financial oversight and staff development, ensuring efficient branch performance and customer satisfaction. Dedicated to driving organizational growth and fostering positive team environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Branch Manager
Katipunan Banking Corporation
12.2012 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
Education
Bachelor of Science - Computer Science
SAINT VINCENT'S COLLEGE
Dipolog City, Province Of Zamboanga Del Norte, Philippines03-2005
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Coaching and mentoring
- Client relationship management
- Verbal/written communication
- Decision-making
- Team player
Accomplishments
- Repeatedly received recognition from superiors for excellence in service.
- Increased monthly revenue 200% through implementation of strategic initiatives.
- Improved loan production by 20% in a span of 2 years.
- Received the “Top 3 Branch Manager 2024 Award” for exemplary performance and recognition for handling the largest account in the company.
Certification
- Certificate of Participation - Transformational Leadership PMAP 2023
- Certificate of Completion - Basic Occupational Safety & Health for Safety Officer I ONERGY 2023
Playing Basketball
I love playing basketball with my colleagues and friends during weekends.
Timeline
Branch Manager
Katipunan Banking Corporation
12.2012 - Current
Bachelor of Science - Computer Science
SAINT VINCENT'S COLLEGE
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