Vincent Capulong
San Simon
Summary
As a seasoned Customer Service Supervisor, I bring a wealth of experience and passion for excellence in customer satisfaction. With a robust background in managing diverse teams and implementing strategic initiatives, I thrive in dynamic environments where customer-centricity is paramount.
Overview
7
7
years of professional experience
Work History
Email Support Guide
GoDaddy
09.2024 - 04.2025
- Provided technical support for email services, assisting with account setup, troubleshooting, and configuration
- Helped customers manage accounts, including upgrades, domain registration, and billing
- Advised on website security and performance optimization to enhance functionality
- Handled presales inquiries by explaining product features and pricing
- Guided users in setting up email clients and mobile devices for seamless connectivity
- Ensured customer satisfaction by resolving technical issues promptly and educating clients on email security and best practices
Operations Supervisor
iQor
05.2019 - 05.2024
- Generated day-to-day operational plans based on monthly targets
- Supervised and mentored full time employees
- Conducted performance reviews and implemented sales incentives
- Established break schedule to reduce fatigue, improving staff satisfaction
- Handled customer service disputes by implementing stress management techniques, decreasing time-to-resolve and increasing customer satisfaction
- Create tracker using Microsoft Excel to monitor team daily performance
- Submit End of Day reports daily
Property Manager
Michael Swift Real Estate
08.2022 - 10.2022
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Followed up on delinquent tenants and coordinated collection procedures.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
Virtual Assistant
BDA Business Depth Adjusters
05.2020 - 01.2022
- Lead generation expert skilled in prospecting, outreach, and engagement to drive conversions
- Proficient in CRM management, email marketing, SEO, appointment setting and cold outreach using tools like Zoho, Zillow, LinkedIn, Perfect Storm and Ihouseweb
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
Advance Technical Support
Concentrix
05.2018 - 05.2019
- Provide expert-level technical support for Apple products, including macOS, iOS, iCloud, and related software
- Troubleshoot and resolve advanced technical issues, escalating cases when necessary
- Document troubleshooting steps and resolutions to maintain knowledge base accuracy
- Stay updated on new Apple products, features, and technologies to provide cutting-edge support
Education
Bachelor of Science - Computer Engineering
STI COLLEGE
01.2016
High School Graduate -
PAMPANGA CENTRAL HIGH SCHOOL
01.2010
Skills
- Microsoft Office
- Data Entry and Reporting
- Leadership
- Time Management
- Email Management
- Communication Skills
- Customer engagement
- Social media
- Sales
- Team leadership
Timeline
Email Support Guide
GoDaddy
09.2024 - 04.2025
Property Manager
Michael Swift Real Estate
08.2022 - 10.2022
Virtual Assistant
BDA Business Depth Adjusters
05.2020 - 01.2022
Operations Supervisor
iQor
05.2019 - 05.2024
Advance Technical Support
Concentrix
05.2018 - 05.2019
High School Graduate -
PAMPANGA CENTRAL HIGH SCHOOL
Bachelor of Science - Computer Engineering
STI COLLEGE
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