Vincent Brosas
Taguig City
Summary
Experienced IT professional with 12+ years of industry experience. Demonstrated success in implementing and managing IT projects. Proficient in troubleshooting complex technical issues and delivering innovative solutions. Skilled at collaborating with cross-functional teams to achieve organizational goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
SME for Windows and VMware
Accenture
11.2022 - 04.2025
- Responsible for keeping the production servers operational for Windows and Cloud Environment to ensure stability of Client systems.
- Responsible on assessing possible security threats and implementing necessary fix provided by Security team thru “Qualys”
- Assists other tower groups such as Linux, DB, Storage and Network in everyday operational task also.
- Coordinate with management team and evaluate necessary capacity increase for the systems.
- Performed monthly patching of Windows servers and ESXi hosts.
- Respond and resolve escalated issues from the L1/L2 Team.
- Performs Change Management Assessments that includes Impact analysis, assess Change readiness and presenting in CAB.
- Mentored junior staff, fostering professional growth and knowledge sharing within the team.
Senior VMware and Wintel System Administrator
DXC Technology
01.2017 - 10.2022
- DXC experience: 11 years
- Responsible for resolving highly visible/escalated Incident and issue which includes complex problems issue reported thru ticket tool or User generated request.
- Performs Change creation and Implementation.
- Performs Change Management Assessments that includes Impact analysis, assess Change readiness and presenting in CAB.
- Facilitate Incident Management Review for tickets handled by Wintel L3 team if process is being applied properly.
- Acts as POC during outages, on-going issue to resolve issue much faster.
- Streamlined Incidents trends for possible Problem ticket and perform troubleshooting for permanent fix.
- Developed documentation for system processes, enhancing knowledge sharing among team members.
- Led troubleshooting efforts for complex technical issues, minimizing downtime and improving service delivery.
- Mentored junior administrators, fostering skill development and improving overall team productivity.
Wintel L2 Role With Admin Roles
DXC Technology
11.2016 - 01.2017
- Responsible for highly escalated Incident and issue.
- Implements cross training procedures for staffs to improve daily operations support.
- Responsible for New Service Project Implementation.
- Evaluate training needs for technical staffs.
Operations Lead & Wintel L2 Role
DXC Technology
11.2015 - 11.2016
- Centralized work activities of peers/teammates. Ensuring load is properly distributed to the team.
- Oversee SLA metrics are being meet by the team.
- Facilitate interactions between different support platforms on the account ensuring overall success to meet target SLA.
- Create/Update Standard Operations Procedures for existing/new issue encountered for the account and how will they execute such task.
- Mentored Team Members identify lapses and conducting internal Training to equip the team with new learnings, knowledge etc. for better understanding of the account process.
- Ensure Team Members follow Account Process and adhere to company Rules and Work Ethics.
- Facilitate the Monthly Incident and Change Management Report for the team. Ensuring SLAs are meet.
- Escalation contacts for the account related issue that includes Incident escalation etc. or any user related inquires.
- Responsible for training of new hires, making sure all necessary procedure, account process is being introduced to them before they go Production.
Wintel L1 & L2 Role
DXC Technology
11.2011 - 11.2015
- Performs monitoring Server health status thru ticketing tool and troubleshooting issue remotely.
- Provides 24/7 1st and 2nd level of support and resolution for any Windows servers issue encountered that includes OS, Hardware and basic network issue encountered.
- Assist other group to resolve such issues to ensure the business availability and provide root cause analysis.
- Responds to Any User inquiry and concerns w/in the account thru Phone and emails.
- Primary SPOC for OVO management. A tool from HPE for on managing of tickets generated on our account.
- Ensuring daily backup is running on all servers manage by our team.
Service Engineer/Helpdesk
Nexus Technologies Inc.
08.2010 - 08.2011
- Troubleshooting of Desktop and Laptop both hardware and software issues.
- Installation, Administration, and maintenance of different Windows Operating System such as Windows Xp and Windows 7.
- Installation and configuring PLDT applications and software’s.
- Doing field works for client issues such as troubleshooting and replacement of parts for their unit.
- Provides quality service to clients and accommodating different issues, request.
- Creation of system image and restoration using Acronis and Symantec Norton Imaging.
Education
Bachelor of Technology - Computer Engineering Technology, Information Technology
Technological University of the Philippines Taguig Campus
01.2010
Skills
- Proficient in vSphere 65, 67, and 70
- Proficient in managing Microsoft Server environments from 2008 to 2022
- Proficient in vSphere products including vCenter and ESXi
- Ticketing system management
- Windows platform installation and administration
- Experienced with Veritas NetBackup, Micro Focus Data Protector, and Veeam Backup
- Knowledgeable in server and storage infrastructure
- Skilled in endpoint protection software management
- Proficient in IT service management processes
- Initiative-driven with minimal oversight
- Efficient at converting concepts into actionable results
- Proficient in managing critical workloads
- Continuous operations management
Certification
- VMware Certified Professional – Data Center Virtualization 2021 - Completion date: June 24, 2021
- ITIL V3 Foundation Certificate in IT Service Management - Completion date: May 31, 2013
- Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration - Completion date: August 05, 2014
- Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration- Completion date: September 21, 2014
- Microsoft Certified Technology Specialist: Windows 7 Configuration - Completion date: June 27, 2011
- Microsoft Certified IT Professional: Enterprise Desktop Administrator on Windows 7 - Completion date: July 22, 2011
- Dell Certified Systems Expert (DCSE): DCSE Onsite Troubleshooting (Cert ID: 3028) - Completion date: April 24, 2011
Disclaimer
I hereby certify that the above information is true and correct to the best of my knowledge and belief. Vincent F. Brosas
Timeline
SME for Windows and VMware
Accenture
11.2022 - 04.2025
Senior VMware and Wintel System Administrator
DXC Technology
01.2017 - 10.2022
Wintel L2 Role With Admin Roles
DXC Technology
11.2016 - 01.2017
Operations Lead & Wintel L2 Role
DXC Technology
11.2015 - 11.2016
Wintel L1 & L2 Role
DXC Technology
11.2011 - 11.2015
Service Engineer/Helpdesk
Nexus Technologies Inc.
08.2010 - 08.2011
Bachelor of Technology - Computer Engineering Technology, Information Technology
Technological University of the Philippines Taguig Campus
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