Vince Harmonne Canlas
Business Manager
Olongapo City, Province of Zambales
Summary
Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.
Overview
7
7
years of professional experience
Work History
Owner/Manager
Ellatte Cafe
02.2025 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Owner/Manager
Tyche Nails Salon
02.2021 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained and motivated employees to perform daily business functions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Established foundational processes for business operations.
- Improved team productivity by introducing innovative project management tools and techniques.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Galley Steward
Holland America Line
10.2019 - 06.2020
Galley Steward
Holland America Line
11.2018 - 08.2019
- Maintained a sanitary work environment, following strict health and safety standards for the well-being of guests and staff members.
- Regularly inspected tools and equipment to identify any necessary repairs or replacements, maintaining a fully functional working environment.
- Demonstrated strong multitasking abilities, juggling multiple responsibilities simultaneously while ensuring accuracy and punctuality of completed tasks.
- Contributed to achieving budgetary goals through cost-effective ingredient sourcing and minimizing operational expenses.
- Supported fellow crew members in various tasks as needed, fostering a positive teamwork atmosphere onboard the vessel.
- Performed thorough cleaning routines both during service hours and at end-of-shift, maintaining a pristine work area at all times.
- Reduced food waste by effectively managing inventory and adhering to proper storage guidelines.
Education
Bachelor of Science - Hotel And Restaurant
Columban College
Olongapo City 04.2001 -
Skills
Business management
Customer relations
Labor relations
Budget administration
Relationship building
Client service
Small business operations
Business marketing
Sales management
Business planning
Staff management
Strategic planning
Financial management
Sales leadership
Partnership development
Competitive analysis
Service quality assurance
Market trend awareness
Hiring and staffing
Problem-solving
Decision-making
Customer service
Team leadership
Multitasking
Inventory control
Inventory tracking and management
Timeline
Owner/Manager
Ellatte Cafe
02.2025 - Current
Owner/Manager
Tyche Nails Salon
02.2021 - Current
Galley Steward
Holland America Line
10.2019 - 06.2020
Galley Steward
Holland America Line
11.2018 - 08.2019
Bachelor of Science - Hotel And Restaurant
Columban College
04.2001 -
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