Vince Condrad Dimasu-ay
Private School teacher
MIDSAYAP,NCO
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Compassionate, creative and effective Teacher with valuable experience in classroom administration, professional development and project planning. Equipped with extensive background in versatile education environments. Student-centric instructor, academic facilitator and motivational coach. Competent at performing independently or as member of teaching team. Well-versed in classroom and online technologies. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
4
years of post-secondary education
5
5
years of professional experience
Work History
Private School Teacher
St. Mary's Academy of Midsayap, Inc.
07.2024 - Current
- Promoted a positive classroom environment by establishing clear expectations and fostering mutual respect among students.
- Developed critical thinking skills in students through the use of inquiry-based learning methods.
- Led after-school tutoring sessions to provide additional support for struggling students, helping them improve their academic performance.
- Coordinated extracurricular activities such as field trips and guest speakers, enhancing the overall educational experience for students.
Chat Support Representative
iQor Davao
10.2023 - 06.2024
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
- Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
Office Clerk
CFCST - Katipunan Extension Campus
08.2023 - 10.2023
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
Customer Service Representative
iQor Davao
09.2016 - 07.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Skills
- Work coordination
- Report writing
- Strategic planning
- Innovation and creativity
- Report preparation
- Budgeting and finance
- Community relations
- Investigation leadership
- Public speaking
- Risk assessment
- De-escalation techniques
- Reporting and documentation
- Teamwork and collaboration
- Organizational skills
- Multitasking Abilities
- Problem-solving
- Written communication
- Time management
- Decision-making
- Multitasking
Education
Bachelor of Science - Bachelor of Secondary Education Major in English
Cotabato Foundation College of Science And Technol
Doroluman, Arakan, Cotabato 08.2019 - 07.2023
Certification
- TESOL Certified
Accomplishments
- Curriculum Implementation - Taught reading, language arts, social studies, mathematics, science, art and physical education to pupils utilizing course of study adopted by the Board of Education.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Work Preference
Work Type
Part TimeWork Location
RemoteImportant To Me
Career advancementWork-life balanceWork from home optionTimeline
Private School Teacher
St. Mary's Academy of Midsayap, Inc.
07.2024 - Current
Chat Support Representative
iQor Davao
10.2023 - 06.2024
Office Clerk
CFCST - Katipunan Extension Campus
08.2023 - 10.2023
Bachelor of Science - Bachelor of Secondary Education Major in English
Cotabato Foundation College of Science And Technol
08.2019 - 07.2023
Customer Service Representative
iQor Davao
09.2016 - 07.2019
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