Vince Christopher Clidoro
Naga, Province Of Camarines Sur
Summary
Dynamic Customer Service Representative with a proven track record at Sutherland Global, excelling in problem resolution and active listening. Recognized for enhancing customer satisfaction through effective communication and training initiatives. Skilled in CRM software and adept at managing high-stress situations, consistently restoring confidence in service excellence.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Sutherland Global
05.2023 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Provided support in troubleshooting technical issues using CRM software and ticketing systems.
- Maintained accurate records of customer interactions to ensure quality assurance standards.
- Assisted in training new staff on customer service protocols and company policies.
- Collaborated with team members to streamline processes, enhancing overall service efficiency.
- Contributed to team meetings by sharing insights on best practices and operational challenges.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
Education
Bachelor of Science - Criminology
University of Nueva Caceres
Naga, Province Of Camarines Sur, Philippines04-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Computer proficiency
- Product knowledge
- De-escalation techniques
- Building rapport
- Product sales
- Customer education
- Account management
- Service upselling
Timeline
Customer Service Representative
Sutherland Global
05.2023 - Current
Bachelor of Science - Criminology
University of Nueva Caceres