VINCE CLARENZ B. SERRANO
Taal
Summary
Customer-centric professional pursuing a role in the BPO industry to leverage strong communication, adaptability, and problem-solving skills. Committed to enhancing client satisfaction and contributing to team success within a fast-paced environment. Focused on delivering efficient service, maintaining company standards, and achieving performance targets.
Overview
1
1
Language
2
2
years of post-secondary education
3
3
years of professional experience
Work History
Customer Service Representative
EXL SERVICE PHILIPPINES
Pasay
07.2025 - 06.2026
- Resolved customer issues with empathy and active listening.
- Managed customer inquiries through phone and chat channels.
- Documented interactions accurately in company systems.
Government Intern
Municipality of Taal ( DOLE)
Taal Batangas
03.2025 - 09.2025
- Assisted in organizing community outreach events for local residents.
- Supported administrative tasks including data entry and document management.
- Collaborated with team members on various projects and initiatives.
Customer Service Representative
Alorica Inc.
06.2024 - 06.2025
- Educated customers on product features and services effectively.
- Managed customer inquiries through phone and chat channels.
- Collaborated with team members to enhance service delivery.
- Escalated complex issues to appropriate departments for resolution.
- Documented interactions accurately in company systems.
- Maintained up-to-date knowledge of company policies and procedures.
Teaching Internship
Taal National High School
09.2023 - 05.2024
- Created interactive lesson plans tailored to student diversity
- Leveraged technology to enhance student engagement and evaluations
- Delivered tailored assistance to students for improved learning
- Applied management strategies to foster a supportive classroom
- Generated creative solutions to improve team effectiveness
- Executed daily tasks in a timely manner
SPES Beneficiary
Municipality of Taal
08.2023 - 09.2023
Collaborative Learning Strategies for Teachers
Vibal Group
01.2021
Education
TEFL Course - Teaching English As A Second Language
Teacher Record
07.2026 - 07.2026
Bachelor of Secondary Education - Major in English
Rizal College of Taal
Taal, BatangasHumanities and Social Sciences
Lemery Senior High School
Lemery, Batangas 06.2018 - 01.2020
Governor Feliciano Leviste Memorial National High School
Lemery, BatangasApacay Elementary School
Apacay, Taal, BatangasSkills
- Customer Engagement
- Effective Communication
- Active Listening
- Problem Solving
- Product Knowledge
- Technology Proficient
- Digital literacy
- Language Proficient
- Time Management
- Flexible
- Cooperative/Collaborative
- Ability to have a good relationship to others
- Creative
- Soft
Character Preferences
- Krizsa Kamille S. Medina, Teacher II, Governor Feliciano Leviste Memorial National High School, 09288400455
- Mrs. Janice T. Santiago, Teacher III, Taal National High School, 09605331920
- Mrs. Sherryl T. Nitro, Head Teacher, Taal National High School, 09973981190
- Regie Balasbas, Phd, PESO Manager, Municipality of Taal, 09171931916
Certification Statement
- Krizsa Kamille S. Medina, Teacher II, Governor Feliciano Leviste Memorial National High School, 09288400455
- Mrs. Janice T. Santiago, Teacher III, Taal National High School, 09605331920
- Mrs. Sherryl T. Nitro, Head Teacher, Taal National High School, 09973981190
- Regie Balasbas, Phd, PESO Manager, Municipality of Taal, 09171931916
Certifications And Work Experience
- Krizsa Kamille S. Medina, Teacher II, Governor Feliciano Leviste Memorial National High School, 09288400455
- Mrs. Janice T. Santiago, Teacher III, Taal National High School, 09605331920
- Mrs. Sherryl T. Nitro, Head Teacher, Taal National High School, 09973981190
- Regie Balasbas, Phd, PESO Manager, Municipality of Taal, 09171931916
Personal Information
- Krizsa Kamille S. Medina, Teacher II, Governor Feliciano Leviste Memorial National High School, 09288400455
- Mrs. Janice T. Santiago, Teacher III, Taal National High School, 09605331920
- Mrs. Sherryl T. Nitro, Head Teacher, Taal National High School, 09973981190
- Regie Balasbas, Phd, PESO Manager, Municipality of Taal, 09171931916
Languages
English
Advanced
C1
Timeline
TEFL Course - Teaching English As A Second Language
Teacher Record
07.2026 - 07.2026
Customer Service Representative
EXL SERVICE PHILIPPINES
07.2025 - 06.2026
Government Intern
Municipality of Taal ( DOLE)
03.2025 - 09.2025
Customer Service Representative
Alorica Inc.
06.2024 - 06.2025
Teaching Internship
Taal National High School
09.2023 - 05.2024
SPES Beneficiary
Municipality of Taal
08.2023 - 09.2023
Collaborative Learning Strategies for Teachers
Vibal Group
01.2021
Humanities and Social Sciences
Lemery Senior High School
06.2018 - 01.2020
Bachelor of Secondary Education - Major in English
Rizal College of Taal
Governor Feliciano Leviste Memorial National High School
Apacay Elementary School