Summary
Overview
Work History
Education
Skills
Timeline
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Vina Silawan

Vina Silawan

Versatile Professional
DAVAO CITY

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience
5
5
years of post-secondary education

Work History

General Virtual Assistant

Wing Careers
DAVAO CITY
09.2022 - 09.2023
  • Monitored emails, organized inbox, and prioritized messages for supervisor.
  • Answered and screened calls to provide information, schedule appointments and take detailed messages.
  • Conferred with customers by telephone, chat or email to provide information.
  • Managed CRM input, exports and clean up.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Real Estate Agent

Ayala Land Premier | Cadayona Realty
DAVAO CITY
08.2022 - 09.2023
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.

Team Lead Manager

Alorica
DAVAO CITY
01.2022 - 12.2022
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Trained new team members by relaying information on company procedures and safety requirements.

Subject Matter Expert

Alorica
DAVAO CITY
08.2021 - 01.2022
  • Updated and set up instructions and uploaded course materials in webinar and learning management software.
  • Developed assessment surveys, feedback and monitoring systems to drive analysis for training program reporting.
  • Liaised with trainers and participants to provide logistical and technical support before, during and after learning course.
  • Coordinated day-to-day administration and logistics of face-to-face and online training courses.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Trained and mentored Number new personnel hired to fulfill various roles.

Customer Service Representative

Sutherland | Concentrix | Alorica
DAVAO CITY
04.2019 - 07.2021
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Provided primary customer support to internal and external customers.

Service Crew Member

Chowking
DAVAO CITY
02.2018 - 07.2018
  • Kept customers and crew areas organized.
  • Kept all prep areas clean by sweeping, mopping and washing down counters.
  • Assisted in dining room by removing soiled dishes during meal service and transporting to kitchen for washing.
  • Monitored supply inventory and ordered more to maintain smooth and efficient workdays.
  • Verified freshness of food and ingredients by checking for quality, keeping track of new and expired items and rotating stock.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Stocked shelves to organize aisles in assigned department.
  • Became familiar with products to answer questions and make suggestions.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Cashier

JSP Salon
DAVAO CITY
01.2017 - 12.2017
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Addressed customer needs and made product recommendations to increase sales.

Education

Bachelor Of Science - Customs Administration

Holy Cross of Davao College
Sta. Ana Ave, Poblacion District, Davao City, 8000
06.2018 - 07.2023

Skills

Production monitoring

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Timeline

General Virtual Assistant

Wing Careers
09.2022 - 09.2023

Real Estate Agent

Ayala Land Premier | Cadayona Realty
08.2022 - 09.2023

Team Lead Manager

Alorica
01.2022 - 12.2022

Subject Matter Expert

Alorica
08.2021 - 01.2022

Customer Service Representative

Sutherland | Concentrix | Alorica
04.2019 - 07.2021

Bachelor Of Science - Customs Administration

Holy Cross of Davao College
06.2018 - 07.2023

Service Crew Member

Chowking
02.2018 - 07.2018

Cashier

JSP Salon
01.2017 - 12.2017

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Vina SilawanVersatile Professional