Vina Silawan
Versatile Professional
DAVAO CITY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
General Virtual Assistant
Wing Careers
DAVAO CITY
09.2022 - 09.2023
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Conferred with customers by telephone, chat or email to provide information.
- Managed CRM input, exports and clean up.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Real Estate Agent
Ayala Land Premier | Cadayona Realty
DAVAO CITY
08.2022 - 09.2023
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
Team Lead Manager
Alorica
DAVAO CITY
01.2022 - 12.2022
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Trained new team members by relaying information on company procedures and safety requirements.
Subject Matter Expert
Alorica
DAVAO CITY
08.2021 - 01.2022
- Updated and set up instructions and uploaded course materials in webinar and learning management software.
- Developed assessment surveys, feedback and monitoring systems to drive analysis for training program reporting.
- Liaised with trainers and participants to provide logistical and technical support before, during and after learning course.
- Coordinated day-to-day administration and logistics of face-to-face and online training courses.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Trained and mentored Number new personnel hired to fulfill various roles.
Customer Service Representative
Sutherland | Concentrix | Alorica
DAVAO CITY
04.2019 - 07.2021
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
Service Crew Member
Chowking
DAVAO CITY
02.2018 - 07.2018
- Kept customers and crew areas organized.
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Assisted in dining room by removing soiled dishes during meal service and transporting to kitchen for washing.
- Monitored supply inventory and ordered more to maintain smooth and efficient workdays.
- Verified freshness of food and ingredients by checking for quality, keeping track of new and expired items and rotating stock.
- Prepared products following restaurant, health, and safety standards and procedures.
- Stocked shelves to organize aisles in assigned department.
- Became familiar with products to answer questions and make suggestions.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Cashier
JSP Salon
DAVAO CITY
01.2017 - 12.2017
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
Education
Bachelor Of Science - Customs Administration
Holy Cross of Davao College
Sta. Ana Ave, Poblacion District, Davao City, 8000 06.2018 - 07.2023
Skills
Production monitoring
Equipment Maintenance
Quality control
Employee Evaluation
Workplace safety
Safety processes and procedures
Daily workflow improvement
Cash Handling
Customer relations and communications
Spreadsheet management
Office management
Administrative support
Timeline
General Virtual Assistant
Wing Careers
09.2022 - 09.2023
Real Estate Agent
Ayala Land Premier | Cadayona Realty
08.2022 - 09.2023
Team Lead Manager
Alorica
01.2022 - 12.2022
Subject Matter Expert
Alorica
08.2021 - 01.2022
Customer Service Representative
Sutherland | Concentrix | Alorica
04.2019 - 07.2021
Bachelor Of Science - Customs Administration
Holy Cross of Davao College
06.2018 - 07.2023
Service Crew Member
Chowking
02.2018 - 07.2018
Cashier
JSP Salon
01.2017 - 12.2017