Villanueva Ariel
General Manager
Caloocan City, Metro Manila,00
Summary
Results-driven General Manager experienced in operational strategy and resource allocation. Enhanced efficiency and team productivity across multiple departments while delivering positive customer experiences that foster loyalty and repeat business. Fostered collaborative work culture through strong relationship-building with diverse stakeholders in dynamic environments.
Overview
30
30
years of professional experience
Work History
General Manager
Philpower Employment Services Corporation
10.2019 - Current
- Directed operational strategy and resource allocation to enhance efficiency across multiple departments.
- Introduced performance metrics and feedback systems improving team productivity and morale.
- Optimized workflow processes enhancing service delivery and minimizing operational delays.
- Developed and executed training programs, fostering staff development and increasing retention rates.
Operations Manager
Philpower Integrated Services Co.
01.2012 - 12.2018
- Directed daily operations to improve efficiency and simplify workflow processes.
- Implemented process improvements that reduced operational delays and enhanced team productivity.
- Coordinated efforts of cross-functional teams to integrate operational goals with strategic company objectives.
- Established and sustained operational metrics to assess performance and propel continuous improvement.
Technical Support Representative
Concentrix Inc.-Philippines
04.2010 - 04.2011
- Facilitated technical support via phone and chat, efficiently addressing intricate issues for clients
- Trained and mentored new staff on support systems, enhancing team productivity and efficiency.
- Evaluated user feedback to uncover recurring issues driving process enhancements and minimizing downtime.
- Documented troubleshooting procedures in knowledge base, improving access to solutions for team members.
Assistant Operations Manager
Excel Quality Inc.
01.2007 - 03.2010
- Refined operational workflows by establishing standardized procedures that boost efficiency across departments.
- Led cross-functional teams in executing strategic initiatives that improved overall productivity and service delivery.
- Developed training programs to enhance employee skills, fostering a culture of continuous improvement and collaboration.
- Monitored key performance indicators to assess operational effectiveness, driving data-informed decision-making processes.
Field Operations Supervisor
Excel Quality Inc.
08.2005 - 01.2007
Event Manager
Imageworks Inc.
02.2000 - 03.2002
- Led planning and execution of major corporate events annually, increasing brand visibility.
- Developed comprehensive event budgets and managed resources to ensure optimal allocation and cost efficiency.
- Collaborated with cross-functional teams to design innovative event concepts, driving attendee engagement and satisfaction.
- Established and maintained relationships with vendors, securing favorable contracts that improved service quality.
- Spearheaded the planning and execution of over 100 large-scale corporate events annually, enhancing brand visibility.
Freelance Event Coordinator
Livewire Production Inc.
03.1996 - 05.1999
- Managed vendor relationships and logistics, resulting in improved event quality and efficiency.
- Developed detailed event timelines and budgets, optimizing resources and minimizing costs.
- Coordinated diverse events, ensuring seamless execution and enhancing attendee engagement.
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
Education
Associate of Science - Education
Polytechnic University of The Philippines
Manila, Metro Manila, Philippines06.1994
Skills
Highly Dependable
Operational strategy
Service delivery
Team productivity
Resource allocation
Client communication
Vendor management
Event planning
Strategic initiative execution
Problem-solving
Operational efficiency
Decision-making
Employee relations and conflict resolution
Planning and implementation
Attention to details
Timeline
General Manager
Philpower Employment Services Corporation
10.2019 - Current
Operations Manager
Philpower Integrated Services Co.
01.2012 - 12.2018
Technical Support Representative
Concentrix Inc.-Philippines
04.2010 - 04.2011
Assistant Operations Manager
Excel Quality Inc.
01.2007 - 03.2010
Field Operations Supervisor
Excel Quality Inc.
08.2005 - 01.2007
Event Manager
Imageworks Inc.
02.2000 - 03.2002
Freelance Event Coordinator
Livewire Production Inc.
03.1996 - 05.1999
Associate of Science - Education
Polytechnic University of The Philippines