VILLACORTA DOMINGO JR.
ASSISTANT RESTAURANT MANAGER
Bataraza
Summary
Dedicated and experienced hospitality professional with over 10 years in the cruise industry, specializing in guest service, team leadership, and dining operations. I am passionate about creating memorable dining experiences and committed to delivering the highest standards of service. With a proven track record of success in roles ranging from Buffet Steward to Assistant Restaurant Manager, I bring strong organizational skills, attention to detail, and proactive approach to enhancing guest satisfaction and team performance.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Assistant Restaurant Manager
Princess Cruises
01.2023 - Current
- Assisted the Restaurant Manager in overseeing daily operations of the restaurant, including staff management, scheduling, and performance evaluations
- Provided leadership and direction to a team of waitstaff, hosts and kitchen personnel
- Monitored and optimized service workflows to ensure that all guests received prompt and high quality service
- Implemented improvements to increase efficiency and guest satisfaction, contributing to the overall success of the restaurant
- Interacted with guests to gather feedback, address concerns, and ensure that their dining experience exceeded expectations
- Worked closely with the kitchen and bar teams to accommodate special requests and dietary needs
- Led training sessions for the new and existing staff, focusing on service excellence, guest interaction and company policies
- Played a key role in the professional development of team members, helping them to advance in their careers
- Assisted in managing inventory levels, placing orders for supplies, and controlling cost to ensure profitability
- Collaborated with the Restaurant Manager to develop and implement strategies for improving service delivery and operational efficiency
Waiter
Princess Cruises
01.2019 - 01.2023
- Served as the primary point of contact for guests at assigned tables, ensuring a personalized and attentive dining experience
- Built rapport with guests, leading to repeat visits and positive feedbacks
- Developed a deep understanding of the menu, including ingredients, preparation methods, and wine pairings
- Used this knowledge to upsell menu items and enhance the overall dining experience for guests
- Managed multiple tables efficiently during peak dining hours, ensuring that all guests received timely and attentive service
- Coordinated with kitchen and bar staff to deliver orders accurately and swiftly
- Addressed any guest concerns or complaints with professionalism and empathy, resolving issues to ensure guest satisfaction
- Provided feedback to management on guest preferences and service improvements
- Acted as mentor to Jr
- Waiters, offering support and guidance to help them develop their skills and advance within the team
- Played a key role in maintaining high service standards across the dining room
Jr. Waiter
Princess Cruises
01.2016 - 01.2019
- Ensured that all orders were communicated clearly to the kitchen and that food was delivered to guests as requested
- Assisted in the Training of new Jr
- Waiters, sharing knowledge and best practices to help them acclimate to the role
- Provided guidance on service standards and guest interactions
- Worked closely with the kitchen, bar and other waitstaff to ensure seamless service during busy mealtimes
- Contributed to a cohesive team environment by supporting colleagues and collaborating on service improvements
- Maintained strict hygiene standards in the buffet area, regularly cleaning and sanitizing serving stations, utensils, and equipment
- Followed all health and safety protocols to ensure a clean and safe dining environment for guests
- Collaborated with other buffet stewards and kitchen staff to ensure efficient operations during peak dining hours
- Assisted in set-up and breakdown of buffet stations for different meal services, including breakfast, lunch and dinner
- Engage with guests to create a welcoming atmosphere, offering assistance and ensuring their needs were met promptly
- Received positive feedback for friendliness and willingness to go above and beyond to enhance the guest experience
- Supported senior waiters in delivering excellent service to guests including setting up tables, taking orders, and serving food and beverages
- Ensured that all guest requests were fulfilled quickly and efficiently
- Demonstrated a strong understanding of menu offerings, providing recommendations and answering guest inquiries about dishes and beverages
- Maintained a high standard of customer service, contributing to positive guest experiences
Buffet Steward
Princess Cruises
01.2014 - 01.2016
- Provided attentive and friendly service to guests in the buffet area, ensuring a pleasant dining experience
- Assisted guests with their selections, answered questions about menu items, and accommodated special requests
- Responsible for setting up and maintaining buffet stations, ensuring that all food items were presented attractively and replenished as needed
- Worked closely with kitchen staff to ensure a consistent supply of fresh food throughout service periods
Education
SECONDARY EDUCATION -
Our Lady of Carmel School
Calatagan Batangas 01.2006 - 01.2007
Bachelor of Science - Hospitality And Tourism Management
Palawan State University
Puerto Princesa City, Palawan 01.2012 - 01.2013
Skills
Leadership
Communication
Problem Solving
Adaptability
Attention to Detail
Team Collaboration
Time Management
undefinedTraining
- Medallion and Class Ambassador
- STCW Trainings
Timeline
Assistant Restaurant Manager
Princess Cruises
01.2023 - Current
Waiter
Princess Cruises
01.2019 - 01.2023
Jr. Waiter
Princess Cruises
01.2016 - 01.2019
Buffet Steward
Princess Cruises
01.2014 - 01.2016
Bachelor of Science - Hospitality And Tourism Management
Palawan State University
01.2012 - 01.2013
SECONDARY EDUCATION -
Our Lady of Carmel School
01.2006 - 01.2007
Similar Profiles
ANDREW CHIDZIYAANDREW CHIDZIYA
Restaurant Manager at Princess Cruises LinesRestaurant Manager at Princess Cruises Lines
Olena KonstantinovaOlena Konstantinova
Solo-pianist at Princess CruisesSolo-pianist at Princess Cruises
Carissa MillsCarissa Mills
Hotel Services Manager at Holland America- Princess CruisesHotel Services Manager at Holland America- Princess Cruises