Vijjie Mae Pilapil
Lipa City, Province Of Batangas
Summary
Proven track record in enhancing team performance and reducing receivables at TTEC through effective communication and analytical thinking. Skilled in building strong client relationships and implementing strategic sales plans, leading to increased sales and customer satisfaction. Demonstrates reliability and assertiveness, with a focus on achieving significant results and maintaining professional integrity. Competent Accounts Receivable Specialist bringing 5 years of experience handling accounts receivable functions. Exemplary skill in resolving billing disputes, providing excellent customer service and applying payments. Recognized for effective leadership with consistent achievement of objectives.
Overview
9
9
years of professional experience
Work History
Collection Customer Service Representative
TTEC
2019.08 - 2024.08
- Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
- Streamlined the collections process for enhanced efficiency and accuracy in tracking delinquent accounts.
- Maintained strict confidentiality of sensitive customer information, adhering to company policies and industry regulations regarding data privacy.
- Collaborated with the billing department to resolve discrepancies in account balances and ensure accurate invoicing for customers.
- Enhanced overall team performance through active participation in training sessions, sharing best practices, and providing constructive feedback to colleagues.
Property Consultant
Amiya Rosa Lipa
2019.02 - 2019.07
- Built a solid network of industry professionals, resulting in valuable business partnerships and referrals.
- Delivered informative presentations to clients, presenting market trends and investment opportunities.
- Assisted clients with property acquisitions, guiding them through the entire process from initial search to closing transactions.
- Evaluated success of marketing efforts periodically and adjusted strategies accordingly to optimize results while adhering to budget constraints.
- Increased property sales by developing and implementing effective marketing strategies.
- Established trust-based relationships with clients by maintaining professional integrity and providing honest advice based on expert knowledge of the industry.
Sales Specialist
Results Companies
2017.06 - 2019.01
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting the best options for each individual's needs.
- Built strong client relationships through consistent communication and effective problem-solving.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Adapted selling approach based on each customer's unique needs/preferences; tailoring product offerings accordingly.
- Increased sales revenue by developing and implementing strategic sales plans.
- Analyzed competitor strategies and identified areas of opportunity for differentiation in the marketplace.
Customer Service Representative
Alorica
2015.11 - 2017.05
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Science - Elementary Education
Lipa City Colleges
Lipa City, Province Of Batangas, Philippines04.2016
Skills
- Goal-Oriented
- Assertiveness
- Task Prioritization
- Analytical and Critical Thinking
- Effective Communication
- Active Listening
- Reliability
- Time Management
Timeline
Collection Customer Service Representative
TTEC
2019.08 - 2024.08
Property Consultant
Amiya Rosa Lipa
2019.02 - 2019.07
Sales Specialist
Results Companies
2017.06 - 2019.01
Customer Service Representative
Alorica
2015.11 - 2017.05
Bachelor of Science - Elementary Education
Lipa City Colleges
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