Amornrak Tekouyporn
Bangkok
Summary
Dynamic professional with extensive experience at Nestle Business Services, excelling in order processing and customer support. Proficient in SAP and committed to delivering 100% accuracy. Known for a friendly demeanor and strong communication skills, I effectively manage relationships and drive process improvements to enhance operational efficiency.
Overview
17
17
years of professional experience
Work History
Order to Cash (Return and Refusal Thailand Market)
Nestle Business Services – NBS Manila
Meycauayan, Province Of Bulacan, Philippines
06.2019 - 02.2024
- Communicate to Nestle Thailand for return and refusal information to complete order for 100% accuracy and timeliness
- Check for document in process from the market
- Adjust price for process return from customer
- Support Thailand Market in any cases
- Prepare and update MRD for the process
- Prepare information for process automation in the future
- Tracking detail for return and refusal in database
- Process request for return to Vietnam and Cambodia Market
- Support for contact center as required
- DCA & settle with Close monthly for 10 customers
- Process order for return and refusal in SAP
Executive Travel Consult for Flight Management
Aegis BPO Malaysia Sdn Bhd
Ara Damansara, Kuala Lumpur
07.2017 - 06.2018
- Sale Service via call for ticketing and hotel reservation
- Booking hotels and issue airline tickets for customer
- Communicate to hotel and airlines around the world
- Support to customer in any cases
Senior Officer - Business Development & Marketing
PAE (Thailand) Public Company Limited
Bangkok, Thailand
05.2008 - 05.2017
- Proposal preparation, as well as, the communication of Bid Clarification / Bid Summary
- Pre-qualification, Presentation, and Report preparation to executives and clients
- Visiting customers for company presentations and customer satisfaction surveys
- Coordinate with account and finance to manage payment from customers and check for invoice list and total amount in accuracy
- Issue invoice by due date payment and time schedule
- Seeking potential and maintaining existing customers, as well as, strategic partners to facilitate new business
- Liaison and building relationships with other departments and subsidiary companies to acquire the information
- Developing and monitoring Marketing Communication Tools, eg. brochure/website etc.
- Organizing Exhibitions and Events
- Project Management, including Cashflow and Cost Control
- Assisting for Annual General Meeting (AGM) and Extraordinary General Meeting (EGM)
- Handling Opportunity Day at The Stock Exchange of Thailand (SET), Press conference
- Document Control and Process for E-Auction
- Other relevant works to be assigned by VP-BD and Management
Event Officer
Reed Tradex Company Limited
Chiang Mai, Thailand
10.2006 - 01.2007
- Responsible for annual exhibitions: METALEX
- Handled general correspondences to both Thai and international exhibitors
- Coordinated both internal and external departments to ensure the smooth flow of project activities
- Provided full support to the Sales & Marketing team for speedy sales
- Issued quotations and Exhibition contracts
- Liaised with key customers and governmental offices, DEP, SMEs, and BOI, to keep pace with the subsidy programs
- Maintained filing system for all incoming and outgoing correspondence and followed up on pending matters
- Organized CRM programs
- Planned and handled all necessary matters related to traveling, meeting scheduling, as well as minutes of meetings, and other business activities
- Personal Assistant to Event Manager in management, tracking and reporting, presentation, as well as personal & confidential issues
- Provided professional administrative support and secretarial tasks
Education
Bachelor of Arts - Major in English
Ramkhamheang University
Bangkok, Thailand10-2003
Skills
- Friendly, positive attitude
- Proficient in Computer literacy: MS Office - Word, Excel, PowerPoint, Outlook, Project, Publisher, Internet, Photoshop, SAP
- Customer service
- Good command of spoken and written English
- SAP
Languages
English
Advanced (C1)
Thai
Bilingual or Proficient (C2)
Timeline
Order to Cash (Return and Refusal Thailand Market)
Nestle Business Services – NBS Manila
06.2019 - 02.2024
Executive Travel Consult for Flight Management
Aegis BPO Malaysia Sdn Bhd
07.2017 - 06.2018
Senior Officer - Business Development & Marketing
PAE (Thailand) Public Company Limited
05.2008 - 05.2017
Event Officer
Reed Tradex Company Limited
10.2006 - 01.2007
Bachelor of Arts - Major in English
Ramkhamheang University