Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Affiliations
Software
Certification
Timeline
Generic
Vierne Guevarra Tan

Vierne Guevarra Tan

Administrative Assistant
Bulacao, Cebu City

Summary

Detail-oriented Administrative and Operations Professional with expertise in accounting support, compliance coordination, and workflow management. Xero-certified, delivering structure and efficiency in fast-paced environments. Skilled in engagement administration, ATO lodgements, and client communication, with a focus on process improvement and accountability.

Overview

8
8
years of professional experience
4
4
Certifications

Work History

Client Team Administrator

TOA Global (Australian Client)
08.2023 - Current
  • (2 years 10 months)
  • Coordinated lodgements through ATO and other portals, ensuring compliance with strict deadlines and accuracy. -
  • Supported ASIC processes by preparing company statements, handling forms, and maintaining up-to-date corporate records.
  • Managed workflow allocation (WFA) by distributing jobs, tracking progress, and streamlining processes for accountants and managers.
  • Performed reconciliations of payments and records to ensure accuracy in financial reporting and client billing.
  • Provided end-to-end administrative support to accountants and directors, contributing to efficient operations and timely client service delivery.

Credentialing Specialist

BPO Seats Project Intelycare
03.2023 - 06.2023
  • (3 months)
  • Client: IntelyCare
  • Managed credentialing processes for nurses and healthcare professionals applying through the IntelyCare platform. Reviewed and validated submitted requirements, including licenses, TB test results, certifications, and other compliance documents to ensure accuracy and validity.
  • Assisted applicants via inbound calls and communications regarding application status and document requirements.
  • Ensured all documentation met regulatory and internal compliance standards prior to endorsement for interview and onboarding.
  • Coordinated with internal teams and higher management for candidate endorsement and final approval.

CSR Phones Travel Account

Teleperformance Philippines
05.2022 - 03.2023
  • (10 months)
  • Managed inbound travel inquiries from global customers under the American Express travel account.
  • Assisted clients with flight, hotel, and car rental bookings, including multi-segment itineraries.
  • Processed booking modifications, cancellations, and refund requests in accordance with company and airline policies.
  • Utilized Sabre GDS for reservations, ticketing, rebooking, and itinerary management.
  • Ensured accuracy in booking details while delivering high-level customer support in a fast-paced environment.

CSR Phones ETA Healthcare Account

IPloy Inc.
01.2020 - 01.2022
  • (2 years)
  • Managed inbound calls from patients regarding order status and estimated time of arrival (ETA) of medical supplies.
  • Conducted outbound calls to healthcare professionals to obtain physician verbal confirmations for patient orders.
  • Ensured accurate documentation of patient information and order details in compliance with account protocols.
  • Coordinated between patients, medical providers, and internal teams to facilitate timely order processing.
  • Maintained professionalism and confidentiality while handling sensitive medical-related inquiries.

Accounting Associate

WS and Landin Inc.
10.2018 - 01.2020
  • Gained experience over 1 year and 4 months in finance and treasury operations.
  • Under Finance - Treasury Department
  • Managed treasury and financial documentation for Visayas and Mindanao stores, ensuring accurate and timely coordination with Manila Head Office.
  • Managed treasury and financial documentation for Visayas and Mindanao stores, coordinating directly with Manila Head Office.
  • Reviewed and validated weekly Corporate Expense Sheets and Petty Cash Vouchers, ensuring completeness, accuracy, and compliance with policies prior to Operations Manager approval and Head Office endorsement for petty cash replenishment.
  • Coordinated supplier payment processes, facilitating check releases and effective communication with vendors.
  • Maintained custody and controlled issuance of company Gift Certificates and accountable forms.
  • Conducted monthly warehouse and commissary inventory counts, reconciling variances to support stock accuracy and cost control.

Education

Bachelor of Science - Management Accounting

University of San Jose-Recoletos
Cebu City
03-2018

High School Diploma -

Bulacao Community High School
Bulacao, Cebu City
04.2001 -

Skills

  • Client Relationship Management
  • Client Communication
  • Customer Service
  • Administrative Support
  • Operations Coordination
  • Document Management
  • Data management
  • Xero & Accounting Support
  • Excel proficiency
  • Time management
  • Attention to Detail

Websites

Accomplishments

  • Earned Xero Advisor Certification in 2023, strengthening capability in bookkeeping and cloud accounting support.
  • Completed ASIC Registered Agent Training focused on Australian compliance and administrative processes.
  • Achieved Civil Service Professional Eligibility (CSE-PPT) under the Civil Service Commission.
  • Recognised as a Dean’s Lister for academic excellence in the Accountancy and Finance Department at the University of San Jose-Recoletos.

Affiliations

  • Sanguniang Kabataan Member (Barangay Bulacao) 2018 - 2023
  • Member, Junior Philippine Institute of Accountants (USJ-R JPIA) 2014 2018
  • Member, USJ-R CMO 2014 2017

Software

Xero Blue

Xero Practice Manager

Zendesk

Saber GDS

Nowinfinity

ATOmate

Suite Files

ATO Portal (Tax Agent) myGovID

FYIDocs

Certification

ASIC Registered Agent (AU-focused internal training) Certification date: July 2025

Timeline

Client Team Administrator

TOA Global (Australian Client)
08.2023 - Current

Credentialing Specialist

BPO Seats Project Intelycare
03.2023 - 06.2023

CSR Phones Travel Account

Teleperformance Philippines
05.2022 - 03.2023

CSR Phones ETA Healthcare Account

IPloy Inc.
01.2020 - 01.2022

Accounting Associate

WS and Landin Inc.
10.2018 - 01.2020

High School Diploma -

Bulacao Community High School
04.2001 -

Bachelor of Science - Management Accounting

University of San Jose-Recoletos

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Vierne Guevarra TanAdministrative Assistant