Vienavieu Yaya
Cainta,Philippines
Summary
Results-driven IT Project Manager with over 5 years of experience in delivering technology projects within BPO and Fintech sectors. Skilled in managing Agile and Waterfall methodologies while coordinating cross-functional teams to ensure project alignment with scope and budget. Experienced in stakeholder management and project governance, effectively communicating complex technical concepts to diverse audiences.
Overview
15
15
years of professional experience
Work History
IT Project Manager
24/7 International Inc.
Pasig, NCR, Philippines
05.2023 - 04.2026
- Coordinated cross-functional IT, business, and vendor teams to achieve project milestones on time and within defined scope.
- Led over 20 IT projects and operational support initiatives for Coca-Cola Europacific Aboitiz Philippines, enhancing system availability and service quality.
- Provided regular project status updates, risk assessments, and performance reports to stakeholders, ensuring informed decision-making.
- Managed project documentation, issue tracking, and risk logs to support governance and audit requirements.
- Supported enterprise systems and portals, resolving incidents and minimizing operational disruption.
Technical Project Manager
I-Remit, Inc.
Pasig, NCR, Philippines
11.2021 - 05.2023
- Delivered over 10 technical and system-related projects from planning through deployment, utilising Agile and Waterfall methodologies to meet project goals.
- Developed detailed project plans, schedules, and milestones aligned with business and technical requirements.
- Provided regular progress updates to senior management and external stakeholders, facilitating informed decision-making and project transparency.
- Identified project risks early and implemented corrective actions to prevent delays and service impact.
- Managed software configuration and deployment using mobile device management (MDM) tools.
- Conducted pre-project training and onboarding sessions, ensuring teams comprehended technical scope and timelines for successful project execution.
Junior Project Manager
CLF BPO Services
Makati, NCR, Philippines
08.2019 - 10.2021
- Managed budgets, schedules, and resources, ensuring timely delivery and optimal vendor performance.
- Planned and managed multi-country translation projects, coordinating diverse teams to ensure seamless execution across regions.
- Maintained strong client satisfaction through regular communication and transparent reporting.
- Assisted senior PMs in scaling project operations, enhancing delivery processes for improved project outcomes.
Accounting Officer
St. Theresa De Avila School of Paranaque
Paranaque, NCR, Philippines
04.2013 - 07.2019
- Calculated, prepared, and filed payroll taxes to ensure compliance with regulations and accurate employee compensation.
- Reconciled monthly bank statements, identifying and resolving discrepancies to maintain financial integrity.
- Reported on operating income, expenses against budgets and forecasted trends.
- Maintained accounting spreadsheets with customer information, payments, and financial data to support organisational efficiency.
Receptionist
Sykes Asia Inc.
Pasig, NCR, Philippines
07.2011 - 04.2013
- Welcomed incoming clients with a professional approach, providing friendly and knowledgeable assistance to enhance their experience.
- Maintained clean and orderly reception area to create a welcoming atmosphere for visitors.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
- Organised and updated weekly schedules and monthly calendar obligations for management and junior staff to ensure efficient time management.
- Directed clerical tasks, including copying, faxing and file management.
- Collaborated effectively with agents and staff to maintain smooth-running company operations.
- Booked conference rooms and meeting spaces, coordinating supplies and catering for company events.
- Handled database updates and digital file management aligned with data security and integrity requirements.
Education
Bachelor of Science - Business Administration
Informatics International College
Muntinlupa, NCR Philippines01-2011
Skills
Project & Delivery Management
- Project lifecycle management
- Agile & Waterfall Methodologies
- Resource planning
- Risk & Issue Management
- Change and Release Management
- Project reporting
- Enterprise Application Support
- Data Integration & System Interfaces
- Automation & Process Improvement
- Application Deployment & Configuration
- Jira
- Trello
- SAP ECC
- Microsoft Excel, Microsoft PowerPoint, Microsoft Word
- Google Workspace
Stakeholder Management
- Stakeholder alignment
- Vendor & Third-Party Coordination
- Client reporting
- AMLC fundamentals training
- ISO 20022 implementation
- Instapay implementation training
- Alibaba Cloud innovation
- Fintech Summit – Digital Technologies (2022)
- BancNet Training (2022)
- Lean Six Sigma (Yellow Belt 2025)
Timeline
IT Project Manager
24/7 International Inc.
05.2023 - 04.2026
Technical Project Manager
I-Remit, Inc.
11.2021 - 05.2023
Junior Project Manager
CLF BPO Services
08.2019 - 10.2021
Accounting Officer
St. Theresa De Avila School of Paranaque
04.2013 - 07.2019
Receptionist
Sykes Asia Inc.
07.2011 - 04.2013
Bachelor of Science - Business Administration
Informatics International College