JOVIEL COSTA
Pasig, Metro Manila,00
Summary
Experienced with customer service professional with solid background in delivering exceptional support and solutions. Known for reliability, adaptability, and unwavering commitment to team success. Strong interpersonal skills and ability to navigate complex for both internal and external interactions with ease. Collaborative team player, adaptable to changing requirements, consistently driving results and fostering positive work environment.
Overview
8
8
years of professional experience
Work History
Customer Service Sr. Specialist
BOSTIK PHILIPPINES INC.
06.2021 - Current
- Receives,confirms and validates sales order from external and internal customers through phone calls and electronic messages.
- Ensures completeness of delivery details including destination/ship to a contact persons & numbers.
- Encodes all orders correctly to SAP system within the day of PO receipt.
- Ensures all products with promo or special price are computed and accounted properly.
- Ensures all orders are scheduled for delivery on time by checking route module in SAP system.
- Monitors delivery and backload orders on shared file provided by Supply Chain group.
- Communicates with customers and sales representative to handle both pre-sales and post-sales service functions.
Administrative Assistant
MILLENIAL ZEAL TECHNOLOGY CORP.
11.2019 - 12.2020
- Helped sales representative to monitor and locate products and checked store system for merchandise at other sites.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Submits sales report as requested and as needed.
Accounts Coordinator
DAVIES PAINTS PHILIPPINES INC.
08.2017 - 10.2019
- Sales booking and order taking
- Encodes and monitor orders correctly to SAP system.
- Handle and resolves customer's request, inquires, and complaints via text/chat, emails or phone call appropriately to be able to achieve positive results for both parties.
- Prepares various reports as requested and as needed by the management.
- Coordinates with stocks coordinator with regards to inventory adjustment.
- Ensure correct delivery order status as needed.
Education
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION - Management
RIZAL TECHNOLOGICAL UNIVERSITY
Pasig, Metro Manila, Philippines05-2016
Skills
- Order processing
- SAP software
- QuickBooks
- Sales order validation
- Delivery coordination
- Logistics coordination
- Sales support
- Customer service
- Microsoft Excel
Timeline
Customer Service Sr. Specialist
BOSTIK PHILIPPINES INC.
06.2021 - Current
Administrative Assistant
MILLENIAL ZEAL TECHNOLOGY CORP.
11.2019 - 12.2020
Accounts Coordinator
DAVIES PAINTS PHILIPPINES INC.
08.2017 - 10.2019
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION - Management
RIZAL TECHNOLOGICAL UNIVERSITY
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