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Customer Care Specialist II - Field Support And Operations

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Customer-focused Customer Care Specialist known for high productivity and efficient task completion. Specialize in customer communication strategies. Proficient in Microsoft applications and Bank software, systems, and equipment. Excel in active listening, empathy, and problem-solving to enhance customer satisfaction and loyalty. Committed to leveraging these soft skills to contribute positively to team success and exceed customer service standards.

Driven professional with talent for strategic problem-solving and leadership. Combines analytical thinking with strong communication skills. Poised to drive significant improvements and foster innovation within the team.

Proven, experienced leader with over six years of management experience leading entry-level and mid-level staff in a financial call center setting. Experience in both in-person and remote management of an average of 45 nationally based employees. Proven success in coaching a minimum of 15 individuals consistently exceeding metric expectations. Experience in policy and procedure review, authoring, implementation, and enforcement. Excellent coaching, mentoring, and training skills. Skilled in new hire recruiting and on boarding.

Seasoned Regulatory Affairs Officer with 13 years in developing effective processes and executing regulatory affairs initiatives for the Clinical Research industry. Improved processes and assisted product development in meeting regulatory requirements. Methodical and objective with good judgment and sound critical thinking and problem-solving abilities.

VIDA B. VILLANUEVA

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Senior Specialist, Customer Care Operations MTERT

Courtesy Call Back (Compliance)

Europe and Global Complaints

Support Specialist

Compliance Assistant and Customer Service Representative

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Bachelor - Mass Communication

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Courtesy Call Back (Compliance)

Europe and Global Complaints

Senior Specialist, Customer Care Operations MTERT

Support Specialist

Compliance Assistant and Customer Service Representative

Bachelor - Mass Communication

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