Victor Mike Catanghal
Sustainability And Thought Leadership | Public Speaker | Cultivating The Leaders Of Tomorrow
Cainta
Summary
Vic has over 20 years experience in corporate education, specializing in leadership training, HR, and organizational development. He is currently charged with developing frontline leaders in the company, enabling team members who are ready to take on the challenge of leadership in their careers.
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CAREER OBJECTIVE: Empowering and enabling organizations towards responsible leadership development and change management towards a globally digital learning organization.
Overview
15
15
years of professional experience
Work History
Sr. Mgr and Country Prime (PH) | Lead support for the Asia Pacific, Morocco, and South Africa for Learning and Development, Global Learning Excellence
TELUS International Philippines
1 2022 - Current
- Strategizes, cascades, and implements learning initiatives and directives from the Global Learning Excellence Organization to all metropolitan and provincial sites in the Philippines
- Provides strategic, administrative, and logistical support to India, China, Morocco, and South Africa in matters of leadership development and learning departments
- Alpha team for learning and leadership department setup across regions
- Management and maintenance of external school partnerships and universities in the Philippines
- Strategizes and implements coaching training for the Philippines, supporting APACA, SA, and Morocco regions
- Supports budgeting and planning accountability for all three departments under the local learning excellence team (Learning & Development, Coaching Team, and TELUS International University)
- Supports budgeting and planning accountability for the company's external training budget yearly.
Senior Manager, Global Learning Excellence - Learning and Development
TELUS International Philippines
09.2019 - 01.2021
- Supports the Global Learning Excellence team of TELUS International in the implementation of learning initiatives of the Philippines
- Partners with VPs, Sr
- Directors and AGMs on leadership development for all levels at TELUS International (frontline, officers, managers, directors, executives)
- International collaboration with all TI sites across the globe on conceptualization, implementation, and evaluation of learning initiatives
- Oversees and implements regional learning & development programs at TELUS International Philippines
- Facilitation of annual strategic planning session for site managers, directors, and VPs (Operations & Support teams)
- Coordinates regional leadership forums for local managers, directors, and VPs in partnership with the Global Learning Organization of TELUS International.
General Manager, Global Learning Excellence - Learning and Development
TELUS International Philippines
06.2016 - 08.2019
- Creation and regular maintenance of a 1 to 1.5% leadership pool for frontline leaders and managers of TELUS International Philippines annually
- Manages implementation of regional initiatives on learning and development for the region
- Support and enable trainers / facilitators in implementing the Global Learning Roadmap of TIP
- Manage team performance and collaborate with stakeholders, Account General Managers, and Executive Leaders on learning initiatives for all sites of TELUS International Philippines.
Human Resources - Learning & Development Specialist
TELUS International Philippines
08.2011 - 05.2016
- Training needs analysis for various accounts under TIP, with the specific goal towards leadership effectiveness of team members; creation of curricula and training agenda for implementation and evaluation; design and implementation of visual presentations towards adult learning, regular conduct of learning group facilitations and team building; day-to-day L&D administrative tasks
- Regular faculty of the PEP, LEAD, TI-FLDP and IAspire team member development programs
- Regular faculty of TELUS Mobility's Mentor Apprentiship Program (MAP), an internal agent leadership development program
- Prime facilitator for TIP's 'Good to Great' Coaching Excellence Program.
Project Officer Telecoms Practice - OIC Team Lead
TELUS International Philippines
05.2010 - 07.2011
- Conceptualization, implementation, and audit of programs relevant to accounts under TIP; creation of curricula and training agenda for implementation and evaluation, with the goal of underlining efficiency and effectivity of systems and processes for clients and company personnel
- Regularly conducts leadership development, coaching excellence (Good to Great), and team building for team members under TIP accounts: Mobility, FFH Care, ADSL-Assure, and NRA, as well as conducting visioning workshops for OMs, team managers, and support personnel.
Communication & Culture Coach
TELUS International Philippines
11.2009 - 04.2010
- Assists inbound sales representatives with soft skills and communications, promoting efficient customer service and reflected in individual CCTS metrices; regular cultural training of team members to enhance the cultural context of Mobility agents and enhance performance.
Curriculum Development and Learning Seminars
BPOTech International
- MT Sectoral Competencies - as director of operations, became responsible for competencies and learning modules of key members of the company (medical transcriptionists, editors, QAs) involved in day-to-day operations of the business
- English Trainer - primarily involved in the training and honing of learner's English skills towards improvement in company deliverables for its U.S.-based clients
- Health Insurance Coding and Billing - delivered, as part of a team, courses underlining medical administrative practices, documentation, and outsourcing.
Organizational Development
BPOTech International
- Implementation of performance management protocols and career development programs for all employees under the BPOTech organization
- Conceptualization, implementation, and development of company policies and procedures; documentation and development of company manuals per team/division
- Motivational speaker and Team Building - speaking engagements centering on company values of team morale and ethics.
Human Resources and Organizational Development
MTC Academy
- As corporate secretary and board director, became responsible for development of the company from one home branch to 34 franchises across the Philippines, aligning personnel towards company vision and mission, coordinating and directing managers, franchisees, and owners of the MTC network
- As manager for human resources, conceptualized, established, and implemented the HR system being employed in the company, including practices of recruitment of personnel for testing, evaluation, and hiring for the education and production network of the company
- Regularly processed, as part of a team, the time and attendance / payroll for employees under the ITO Group of Companies (MTC)
- Enforced employee discipline and motivation throughout the company through seminars, audits, and team building sessions
- Continuously audited effectiveness of the training programs implemented, particularly in the corporate academe and its staff.
General personnel training
BPOTech International
- As manager for human resources, implemented training programs outlining company policies & procedures, protocols, and guidelines to all rank and file employees.
Corporate Education
MTC Academy
- Created, as part of a team, the Medical Knowledge section of the MT training program implemented in all MTC Academy schools, including periodic assessment and continuous updates of the curriculum and modules of the academe
- Continuously developed, as part of a team, new curricula for implementation in the company, including English Proficiency, Medical Billing, and other Medical Specialties
- Keynote speaker in information seminars promoted regularly by the company
- The course would run three times yearly and would garner at least 50 entrepreneurs from all over the nation.
Staff Training and Development
MTC Academy
- Performing the function of Associate Dean for Academic Operations was involved in school operation, teaching, and implementation of modules to all faculty members and students of the MTC Academy network of 34 centers across the nation
- As HR manager, established and implemented training programs outlining company policies & procedures, protocols, and guidelines to all rank and file employees.
Franchise Operations
MTC Academy
- Conceptualized, established, and implemented the education franchise operations system being employed by MTC Academy, Inc
- Tasks under this department include branch/franchise setup, maintenance & operations, and data administration for all schools under the network.
Inbound Client Care Representative
TELUS International Philippines
03.2009 - 10.2009
- Assists mobile phone clients of TELUS Mobility Canada, providing resolutions and recommendations towards client concerns and needs.
Education
Graduate & Certified Trainer - Multipliers - Leadership Development
Franklin Covey & Associates
Manila 04.2001 -
Graduate & Certified Trainer, MBTI - Leadership Development
The Myers Briggs Company
Manila, Philippines 04.2001 -
Graduate & Certified Trainer, SL II - Leadership Development
The Ken Blanchard Companies
Singapore 04.2001 -
Certified Trainer, ICMI - Business Process Outsourcing
International Customer Management Institute
Philippines 04.2001 -
Certificate Program in Adult Learning - Training & Development
Ateneo De Manila University CORD
Manila 04.2001 -
Education and Training - undefined
De La Salle University College of Education, Teacher's Certificate Program
Education and Training - undefined
ITO Group of Companies Leadership & Executive Training Course
Education and Training - undefined
TESDA-certified, Trainor's Training; BPO sector
Health and Medical Sciences - undefined
University of La Salette, Pasay
Health and Medical Sciences - undefined
University of the East, RMMMC, Manila
Health and Medical Sciences - undefined
University of the Philippines Manila
Primary and Secondary Education - undefined
Colegio de San Agustin, Dasmarinas Village, Makati, M.M.
Skills
Instructional Coaching & strategies
Strategic planning and facilitation
Financial planning and budgeting
Learning theories & Curriculum Design
Curriculum Mapping & Implementation
Teaching strategies, training delivery & facilitation
Communications and global english
- International English Language Testing System (IELTS) - Academic, British Council (2007); overall band score 7.5 (good - very good user)
- Business Process Language Assessment Scales (BUPLAS) Evaluation, FuturePerfect, Alabang (2007); overall Call Center English score Writing & Speaking = 4.5 (like a native speaker; specialist)
- Call Center Practices and Phone Etiquette - BPOTech / Mariwasa Group of Companies (2008)
- Over 10 years experience in English writing for company operations
Contact numbers
028-6610564, 0922-842-1911
Learning initiatives and seminars
- Multiplier Leaders by Liz Wiseman workshop - Franklin Covey and Associates, Center for Leadership & Change (December 2021)
- LinkedIn virtual courses - Remote work foundations, Building Resilience, Stress Management for Positive Change, and Productivity: Finding your productive mindset - LinkedIn Learning (March - April 2020)
- Winning Well, Manager's Guide to Getting Results by Karin Hurt and David Dye (August 2018)
- Certified Practitioner, Myers Briggs Type Indicator - The Myers Briggs Company (November 2018)
- Certified Trainer, Situational Leadership II - The Ken Blanchard Companies (September 2018)
- Dale Carnegie Leadership Excellence (November 2016)
- IExcel Operational Excellence for Managers (June 2016)
- International Customer Management Institute (August 2015) - Contact Center Management
- International Customer Management Institute (August 2015) - Facilitator's Training Course
- TELUS Onshore Learn & Grow Series (October 2012)
- Ateneo de Manila University Center for Organization Research and Development: Certificate Course in Facilitating Adult Learning (September 2012)
- TELUS Onshore 4Cs Coaching Course (December 2011)
- Ateneo de Manila University Center for Organization Research and Development: Certificate course in Learning Design and Evaluation (July 2011)
- Leadership Effectiveness and Development Course (March 2011)
- TELUS Personal Empowerment Program (January 2011)
- TELUS Internal Strategy Planning - Marriot's Hotel Manila (July 2010)
References
- Jonabee Catura, Senior Director for Business Operations, TI Iloilo, jonabee.catura@telusinternational.com
- Michelle Lazarte, Sr. Manager - Global Learning Excellence, michelle.lazarte@telusinternational.com
Timeline
Senior Manager, Global Learning Excellence - Learning and Development
TELUS International Philippines
09.2019 - 01.2021
General Manager, Global Learning Excellence - Learning and Development
TELUS International Philippines
06.2016 - 08.2019
Human Resources - Learning & Development Specialist
TELUS International Philippines
08.2011 - 05.2016
Project Officer Telecoms Practice - OIC Team Lead
TELUS International Philippines
05.2010 - 07.2011
Communication & Culture Coach
TELUS International Philippines
11.2009 - 04.2010
Inbound Client Care Representative
TELUS International Philippines
03.2009 - 10.2009
Graduate & Certified Trainer - Multipliers - Leadership Development
Franklin Covey & Associates
04.2001 -
Graduate & Certified Trainer, MBTI - Leadership Development
The Myers Briggs Company
04.2001 -
Graduate & Certified Trainer, SL II - Leadership Development
The Ken Blanchard Companies
04.2001 -
Certified Trainer, ICMI - Business Process Outsourcing
International Customer Management Institute
04.2001 -
Certificate Program in Adult Learning - Training & Development
Ateneo De Manila University CORD
04.2001 -
Sr. Mgr and Country Prime (PH) | Lead support for the Asia Pacific, Morocco, and South Africa for Learning and Development, Global Learning Excellence
TELUS International Philippines
1 2022 - Current
Curriculum Development and Learning Seminars
BPOTech International
Organizational Development
BPOTech International
Human Resources and Organizational Development
MTC Academy
General personnel training
BPOTech International
Corporate Education
MTC Academy
Staff Training and Development
MTC Academy
Franchise Operations
MTC Academy
Education and Training - undefined
De La Salle University College of Education, Teacher's Certificate Program
Education and Training - undefined
ITO Group of Companies Leadership & Executive Training Course
Education and Training - undefined
TESDA-certified, Trainor's Training; BPO sector
Health and Medical Sciences - undefined
University of La Salette, Pasay
Health and Medical Sciences - undefined
University of the East, RMMMC, Manila
Health and Medical Sciences - undefined
University of the Philippines Manila
Primary and Secondary Education - undefined
Colegio de San Agustin, Dasmarinas Village, Makati, M.M.
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