Victoria Marie Cabading
#69i President Manuel L. Quezon St., Bagumbayan, Taguig
Summary
To be an asset and a successful individual to serve and entertain customers in the most decent way. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Customer Support Officer
Blueberry Markets International Inc.
11.2023 - 04.2024
- Monitored ongoing trends in customer feedback, identifying areas for improvement and implementing necessary changes.
- Reduced average response times significantly by optimizing internal workflows and prioritizing urgent cases accordingly.
- Support traders, regarding trading inquiries, complaints and how to withdraw and deposit money to their account.
Client Care Representative II
Sun Life Financial-Asia Service Centre Philippines
04.2021 - 05.2023
- Responsible for assisting Financial Advisors, Financial managers, and clients regarding policies and claims.
- Answering inquiries regarding policy plans, policy particulars and requirements.
- Schedule, change and cancel special withdrawals, move and cancel pre-authorized payment dates, and cancel pre-authorized checking.
- Responsible for submitting initial death claims and new customer details and update client information when needed and for sending requested forms via email and mail.
Risk Operation Admin
Ubiquity Global Services
08.2018 - 03.2021
- Responsible for sending hourly, daily and monthly reports for unassigned, assigned, closed and pending claims to operations, and directly to client.
- Responsible for filtering claims depending on what type of claim (Unauthorized, Error allegation, Cash POS transactions and ACH payments.)
- Initial investigation for unassigned and new claims and assigning claims to analysts.
Subject Matter Expert
TELUS International Philippines
09.2016 - 08.2018
- Trained, coached and mentored CSRs to increase team productivity.
- Handled complex problems and issues by understanding root causes and implementing solutions.
- Optimised processes and organisation structures to facilitate maximum profitability.
- Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.
Customer Service Representative
TELUS International Philippines
07.2015 - 09.2016
- Developed empathetic client relationships and earned reputation for consistently exceeding customer experience goals.
- Addressed customer service enquires quickly and accurately.
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Assisted customers with product-related questions, feedback and complaints.
- Maximised customer satisfaction by resolving service issues promptly.
Bartender/ Service Attendant
Mama Det’s Gulp Club and Mobile Bar
04.2014 - 04.2015
- Maintained brand image by keeping neat personal appearance.
- Consulted with customers to determine drink and taste preferences, making appropriate recommendations to guarantee customer satisfaction.
- Mixed drinks and served wine, beer and non-alcoholic beverages for multiple guests simultaneously.
- Prepared and served coffee, espresso drinks and cocktails to provide beverage varieties and options.
Education
Bachelor of Science - Hotel and Restaurant Management
Don Mariano Marcos Memorial State University –MLUC
San Fernando, LUN 06.2011 - 04.2015
Skills
- Customer Service
- Clerical Works
- Highly Knowledgeable of following:
o Microsoft Excel
o Microsoft Office
o Portfolio Viewer
o Salesforce
o FIS
o Zendesk
o Google Apps
o IBM PCOMM
o LiveChat
- Bartending and Basic flairtending
- Food and Beverage service
- Front Office Operations
o Front
Languages
Korean
Elementary
A2
English
Bilingual or Proficient (C2)
Filipino
Bilingual or Proficient (C2)
Character Reference
ISABELO TOBIAS JR. | Senior Team Leader
Ubiquity Global Services
09175723499
MARIA CRISNEL OSORIO | Project Manager
Synchrony Global Services Philippines
09189163166
ADRIAN DOMINGO | Team Leader
Blueberry Markets International Inc.
09283404164
Timeline
Customer Support Officer
Blueberry Markets International Inc.
11.2023 - 04.2024
Client Care Representative II
Sun Life Financial-Asia Service Centre Philippines
04.2021 - 05.2023
Risk Operation Admin
Ubiquity Global Services
08.2018 - 03.2021
Subject Matter Expert
TELUS International Philippines
09.2016 - 08.2018
Customer Service Representative
TELUS International Philippines
07.2015 - 09.2016
Bartender/ Service Attendant
Mama Det’s Gulp Club and Mobile Bar
04.2014 - 04.2015
Bachelor of Science - Hotel and Restaurant Management
Don Mariano Marcos Memorial State University –MLUC
06.2011 - 04.2015
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